Myself and brother are long time passengers of Royal Caribbean. During the pandemic we took advantage of the excellent fairs for transatlantic crossing and booked grand suite cabins on the May 6th crossing from Tampa to Barcelona. We were booked on the Serenade of the Seas. Yesterday we received an email from Royal Caribbean saying our cruise was canceled! They gave us three options. The first was to rebook on a cruise to Baltimore, Maryland on the Vision of the Seas. The second was to book any other cruise, but pay any difference in fair. The third was to refund our deposit.
We looked to rebook and discovered our ship, Serenade of the Seas, was sailing from Miami to Copenhagen on the same dates. Why were we canceled? We liked this itinerary much better! I tried to book but all Grand Suites were sold out and Junior Suites were twice the cost we paid for our Grand Suite.
I called Royal Caribbean and spent three hours talking to a half a dozen different agents, half said they were supervisors. Only the three options stood. Most of the agents I talked to didn't know where Baltimore was and couldn't relate to my reasoning that we were not being offered another transatlantic cruise.
All I can say, goodbye Royal Caribbean, never again.
Now booked on the Epic.