This is the first, and last, time I will ever use EZ air. I have always booked my own flights in the past. But the prices were great, and they have the guarantee to get you to the ship...
I booked the flights back in February. We had a Quebec to New York cruise, board on Aug 5, ship leaves Aug 6. Had flight originally scheduled to leave Cleveland at 9:30am and get to Quebec at 2:30. Plenty of time to make the ship. Multiple changes from AA later, the flight leaves Cleveland at 6:00am and lands in Quebec at 12:45. Wonderful! We check in for the flight at 7:00pm on Aug 4 and go to bed. We get up at 1:00am on Aug 5 to find that our flight has been changed to Sunday Aug 7. I call EZ Air, amd on the phone with them for over an hour. Best they can do is get is to Montreal at 7:15pm. They tell me from there, I will need to catch a bus, train, or hire a car to get to Quebec. Im sorry, what? They want to abandon us 3 hours from the ship, and tell us to figure out how to get there. This is not the customer service I was expecting from Princess. I will never use this service again! I am fighting for a refund of the airfare (that I probably won't get). Luckily, we are only a 12 hour drive from Quebec, so we jumped in the car and made it in time to have dinner on the ship. Be warned - the guarantee to get you to the ship only works if it is convenient for them! Leaving us stranded in a city we have never been to before with a 3 hour drive to the ship is not what I call getting me to my cruise!
