Obobru

Love to hear your feedback in June when you have sailed NCL, as people say it seems to be ship dependent so I hope you are on a better one. Celebrity were in a different league for us and have booked 2 more with them.

I didn't say expect perfection and I wouldn't class having food that isn't prison grade as wanting perfection just wanting something that isn't gross.

The 2 days around Antarctica were true bucketlist and amazing, I could have done without the the other 14 days on the ship 😂

Interesting as you would think food would be something that's fairly standard if it's coming from the same suppliers and I imagine the recipes are the same no matter the ship. I can see on larger ships or newer ones they would have the ability to offer more or different entertainment, didn't NCL used to offer Broadway shows?

Strange that they cruise lines that don't do that seems to be doing better but you do you and I hope you have a wonderful next cruise with NCL.

Thanks everyone for your feedback both positive and negative. It seems to be the consensus that the Star is the ugly duckling with issues but since we are not loyal to any line we will try a few more and maybe try them on a different itinerary a few years. Hope you all enjoy your future cruises be it on NCL or not.

Nope but it indicates a problem. The guest services was the worst I have seen on any cruise, mainly internet problems, food, and port issues due to the awful handling of those. We never complained as it's pointless as someone on the desk can't fix the port tenders we will feedback to head office.

Punta Arenas missed Montevideo lovely but it was a Sunday so quiet Stanley total mess with the tenders 6 hours to get everyone off and last tender was 2 half hours late Punta del Este again tenders a disaster and such a short time in port.

I don't expect they will give a toss but with their stock oke of the worst performers this week and endless lines of people complaining at the guest service desk every single day it does seem to indicate an issue. People here say it's a Star problem rather than an NCL problem overall.

I can imagine they do get some people like this, we did see rude customers shouting towards servers in some restaurants and I can imagine with all the internet problems some people go crazy at them but they just seemed to be refunding most people packages from what we heard but that's no excuse for him being rude to people who weren't being rude to him.

Antarctica was truly amazing, we were so lucky with the weather. I hope one day your dream comes true and you get to see it, even if it is on the Star 😉

Thanks for the feedback, glad to hear it's more of a ship issue than a company issue. We did meet a family on the last day who have been on a few NCL cruises and said they had some many problems some the same as ours, they did say it wasn't typical.

That's for the detailed post. I do agree they have some good itineraries, I wish other cruise lines would step up on that front. I would estimate 70% of guests were English speakers so comedy, visual magic, etc could have been offered. We have been on cruises all around the world and it's a basic of entertainment so I don't agree on that point. The ship could have been restocked in Ushuaia, 3 other ships were taking on stock and we were informed by one of the very good Antarctica speakers that 50 cruise ships of various sizes are in Antarctica this season! They just didn't want to pay as apparently it does cost more to load food there. The drill was a dill, not sure if I didn't make that clear but it was repeated 20 or so times over 2 hours. The crew were saying to us that they also found it stupid doing it when the ship was full and at sea, some crew said openly that the captain is a bit of a idiot. Again maybe you are not reading what I wrote I went to the room when crew were opening the doors to the corridors and telling people "the rooms are now ready" the clue is in what they said. You are making excuses for rudeness, not sure why you think being rude is acceptable when I just asked simply if someone could come and vacuum the room when they had time as it hadn't been cleaned the simple response is "sorry it must have been missed I will have someone come this afternoon" easy peasy. And yet again you have selective reading, a letter for a missed port is standard as people with missed port insurance need a letter stating the port missed, date, reason. It's really not that hard to understand or to supply. I am glad NCL works for you, you seems to defensive of them it's almost like work for them.

Yes it was the Star. We went on it because we wanted to see Antarctica which was stunning but it was Xmas and New Year and expensive so expected better.

It was the Star. We covered over the floor drain and bought some air freshener as the room attendant has none which seemed odd. The smell always came back it was a problem in some other rooms from talking to others.