andydunn

Cruise has been reestablished at the original price thanks to the email to the 'office of the president'. The person I spoke to said the CS reps should have escalated until they solved the problem and apologized. 'something' was changed by 'someone' that caused all the discounts to drop off but they were able to fix that. I have no better details that that 😀 All is good in the world.. off to Bermuds

Update: the email to the office of the president got a return call today. They asked me if I would continue with the booking at the original price and I told them I would. They are investigating and will get back to me tomorrow. Also DM on twitter also got me a response but not quite as fast as that email.

It was an aqua class room

Its an aqua class room - so everything was already included - we didn't select that. They did offer me a discount on the full price when I called yesterday. I'm not sure which promotion they came up with... it still came to $5800. At this point I had been on the phone for almost 90 minutes and been through 2 escalations. Since they said I would get my non refundable deposit back I said go ahead and cancel. Current price with the current promotion for an aqua class room is $6,115.86 - so they assumed they were offering me a deal at $5800 😉 Thanks for your insight on what might have happened.

The correct email is llutoff-perlo@celebritycruises.com Thanks - I have sent in a request for an escalation. I dont hold out much hope at this point.

To answer everyone's questions: 1. We live in WA and that's what we entered when we booked it. They are claiming that somehow I managed to book for a different state and it was later corrected (they wont say how or by who) and that increased the price. 2. My address doesn't appear on the invoice or the confirmation email. 3. It was booked directly with Celebrity on their website. 4. @39August - thanks for the email address I will try that. 5. Here's the original booking - I think the LOCLXALLINC is what got removed - hence the $3200 increase. We were excited to get such a great deal.

Oh they could clearly see the price when I booked they even commented what a great deal it was. They were super friendly about correcting it until the supervisor came in and told them I wasn't eligible due to being in WA. I have less than a week left to pay the remaining balance and my options were to pay the extra 2k that they considered a compromise or cancel. They would not budge.

We booked on the July 2nd Bermuda cruise in February. Got a great deal under the promotion they were having at the time. They confirmed the prices in the reservation email AND in an invoice they sent. This was all booked through my celebrity account on the website. This week we got the notification of final payment for next week and the price had increased by over $3000. I called and they assured me there was a mistake and they would correct it. After 30 minutes with them consulting with someone they told me that since I live in WA I wasn't eligible for the promotion at the time and so they had remove all promotions. After escalating they told me the best they could offer me was a price still $2k more than I booked - or cancel. They said that at some point after I booked someone changed my residency to WA (I've always lived in WA, my previous cruises with Celebrity have me from WA, and my account has my currant address). She was unable to tell me when and who made this change that altered the price. Since they would not budge and I don't have an extra $2k I had no choice but to cancel. I feel like since the price has gone up they didn't care at all as they will get more revenue from a new booking. Worst experience I've ever had with a cruise line. Before I try to cancel flights etc is there any way to escalate this? Any celebrity people in this forum who can help? Of course after all of this they tell me that they hope I have a good rest of my day - hilarious!