Fishwife2016

Thank you, you too! You did give me a moment of panic though!

Are you sure you're boarding Saturday? My mom and I are boarding the Seashore on Sunday the 21st.

My husband would have disagreed since she was at our house!

Unfortunately yes.

Possibly, I'm looking into it.

I talked to 2 different customer service reps and believe it or not, I got the same answer from both reps. They both said it would not be accepted at the port. Problem lies also that she doesn't have anyone to access her safe where her documents are stored.

Nope, she lives alone. I talked to customer service this morning (very nice person) and our options were to be considered no shows or I go alone. I couldn't change her to my husband as departure was today. She said we will get port fees and taxes refunded.

Was headed to port this morning to get on the Seashore only to realize my mom (who lives in NC) forgot her passport and does not have her birth certificate with her. So guess we won't be cruising this week.

Perfect! Thanks!

Thank you!

Thank you. I'm assuming we ask our Butler for it? Sorry, 1st time Yacht Cluber. I've really tried to do my research and be completely educated.

Wait, YC gets a bottle of liquor? I don't remember reading that. Or I have and it didn't register.

Just got off the phone with customer service. Very helpful and friendly. No wait time to reach a rep either, bonus points from me! I was able to upload my picture on the app but it wouldn't scan my passport, kept saying it didn't match system. However, my mom was able to complete check in from her app. I called and come to find out that my mom's information was entered before mine so it put her passport information to mine as I am the person who booked the cruise and my name comes first. Only took a couple minutes, she was able to attach mom's passport number to her embark info. She emailed me a completed Embark Form and now we are all set!

I understand what you're saying. I wasn't implying doing the health questionnaire over the phone, just wanted to make sure everything else was in the system. I'm assuming so since my embark form looks ok, just won't have tickets.

Thank you! I will give them a call tomorrow and see if anything can be done over the phone.