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Sun Queen II

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About Sun Queen II

  • Rank
    Cool Cruiser

About Me

  • Location
    Ottawa Canada
  • Interests
    Golf, travel, gardening

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  1. Agree that everyone should be treated the same, but that doesn’t seem to be the case. Oceania Management if you’re reading these posts, we would appreciate the same courtesy as others even though we are not long time cruisers.
  2. To answer your question, we have not received the FCC. Still waiting on everything. Has anyone else received theirs? If we had known that a few days later O would have changed their policy, we would have waited. We were trying to get ahead of things so we wouldn’t be waiting for weeks. Turns out we still are waiting.
  3. So here is the latest news regarding Oceania’s new policy for FCC vs Refund. And I have to say, it is very unfair. When we received the first notice a couple of weeks ago that we could cancel our upcoming (March 21) cruise, we decided to cancel right away and take the FCC, as that was all that was offered, and we have health issues, and wanted to stay safe. We spoke with our TA at Oceania and assumed that if any new Oceania policy changes took place that we would be included in those. Turns out, we were wrong. We cancelled our cruise on March 7th, 6 days later Oceania came out with offers that included FCC at 150%, or 125% (depending on your cruise), or a full 100% refund (this was on March 13th). The loop hole is that the new message says “anyone currently booked”, and when we finally got through today to ask for the refund that was now offered, we were told because we were proactive and cancelled 6 days before, that we are not entitled to a refund, nor to the 150% FCC. We have never cruised with Oceania, this was to be our first, but I have to say that the way they are handling this, we will never cruise with them after this. Has anyone else experienced something similar?
  4. No - the whole amount must be used towards new cruise fare. If you find a cruise cheaper than your FCC, you lose what is remaining on your FCC. They will reimburse any excursions, La Reserve or cooking classes to your credit card. Just got off the phone to cancel our March 21 cruise.
  5. We just finished with our cancellation. How it works is that the cruise fare is a credit for a future cruise that you must book within the year, and use before December 2022. Any money that was charged to your credit card for excursions, La Reserve, cooking classes, etc., will be credited to your card shortly. We are very sad to have to have cancelled, but we as well are in that demographic, and with news continuing to get worse, we are not willing to take the chance.
  6. We are pulling out - suppose to leave March 21 on Riviera. DH and I decided it’s not worth it. We may not get sick, but just the stress of always worrying about it, is not in our opinion worth it. We will call today to look at options.
  7. We received same email from O. Do folks know if excursion expenses, La Reserve, Tips and cooking classes, will also be reimbursed? We’ve paid for all of this already.
  8. I wrote directly to Oceania last week to ask about whether or not the tv has an HDMI slot so that I can connect my IPad to it to watch saved movies. They confirmed with me that every tv has an HDMI slot. This is for Riviera ships.
  9. Thanks so much for the advice!!
  10. Thank you so much for the update! We will be on Riviera in March and cannot wait. If there are any other details you care to share, we would love to hear them. This will be our first cruise with OC.
  11. So DH called our insurance provider yesterday, and they told him that this was the first question that they have had regarding Coronovirus and ships denying boarding of someone who appears ill. They didn’t have a clear answer for him, and basically said that if you are denied boarding because of cold symptoms and the ship’s fear that it may be something more, that the spouse does not have to board, but that there is no guarantee that the insurance will reimburse the cost of the trip, They will have to assess on a case-by-case basis. This is is with Manulife 😞
  12. Was reading all the posts related to Coronovirus and looking at Oceania’s website. According to them, if a passenger is showing signs of illness (e.g., temperature, coughing), they will not be permitted to board the ship. So what happens to the spouse - is he/she refused boarding as well, or must they sail on their own or risk losing their money? Assume our travel insurance would cover spouse who is ill, what about the other one?
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