Ozzibroad

Thankyou. I have cancelled my cruise in frustration. I needed to know what London airport and which hotel my Greenland package included .I was informed a week ago.I wished to arrange flights from the same airport to Orkney and do a tour there .Only last week[after months of asking] I was informed it would be Stanstead [of course no flights to Orkney from there] and the hotel Radisson Blue Stanstead. I then tried to marry this with a package on Orkney and found nothing available. No wonder in peak season. The original return flight Brisbane to London they informed me would be Qatar at reasonable departure times but after 3 months they told me it was a different airline departing on this long flight at 0230 hours. This is meant to be a relaxing holiday so I refused.They then came up with a reasonable schedule from Singapore Airlines which they could have given me in the first place. Communication with their flight department must be through the agent. No direct contact allowed. Repeatedly I would ask more than one question on flights etc and it would be 1-2 weeks to get an answer then only one question answered. It would be eg an unsatisfactory or incomplete piece of information so I would make a furthur query and again have to wait more than a week.Thus time passed and now my other tour options have disappeared and I am not doing gruelling air flights for only 9 days across the world so have cancelled. This happened with my 3 cruises Guayaquil to Antarctica last year.I ended up spending 13 1/2 hours in Santiago awaiting my connection. My frequent flyer number took months and multiple requests to be added and I could not get into my flight schedule until this happened, then I found my Business 2 internal flights had been downgraded to Economy [no suggestion of a refund] and there had been 6 schedule changes including an extra day added It took a few more weeks and they came up with LATAM Premium Economy a flight which was just economy seats with an empty seat between three and a bit more leg room. Awful food. [but could use the Lounge- necessary with 11 /5 hour scheduled wait which turned out to be 13 1/2 hours] Unless they can get their flight/hotel bookings more efficient I will not be travelling with them again.I cannot understand why I am not able to speak directly with these people. Communication is lik e Chinese whispers.

Thankyou. That was the itinerary when I booked but it has all changed [for teh better I think.It is easier to get to London fo r us.] They now charter to Greenland from London. It seems that they have not done these flights yet.

Thankyou That was the itinerary Thanks but the have now changed their charters from London and return. This is fairly new. They seem to be changing a lot of things.I have just been to Antarctica where instead of Ushuaia they flew their charters to Port Williams, Chile instead of Argentina. Closer to Antarctica too.

Thanks but the have now changed their charters from London and return. This is fairly new. They seem to be changing a lot of things.I have just been to Antarctica where instead of Ushuaia they flew their charters to Port Williams, Chile instead of Argentina. Closer to Antarctica too.

I am doing a Greenland cruise in July and wish to fly out of the same airport the air charters use. Does anyone know which they use>

Can anyone tell me which hotels Silversea uses in London. At this stage all teh information I can get is ''Simply Hotel''. It makes it hard to plan anything when only there for one day and you need to do things that are near , or have friends come from a distance to meet up.I know they will let me know nearer the date but it is an inconvenience. If I knew which ones they utilize it would help make things easier.