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I posted about this earlier this week, but the post has disappeared. During a cruise around Japan in April , my husband and I canceled 3 excursions within the allowable timeframe and received an invoice stating that Azamara owed us a refund. Since then, we’ve had countless phone calls and emails, with promises from Azamara each time to resolve the situation. We didn’t dispute the original charge because Azamara kept assuring us that the problem was resolved and the refund was on the way. This week, after pleading with Azamara again, we learned from the credit card company that we had exceeded the 3-month window to dispute the charge. If only we had not trusted Azamara and had disputed the charge in time, we would have our $$ back. Lesson learned.

After being stiffed on a refund from them, with no hopes of ever getting our money back, we are done with them. Will book with Oceania or other in the future.

Unfortunately, since Azamara continued to assure us that the refund was in process, we exceeded the time limit for contesting the charge on our credit card by one month.

Never again. They have lost a good customer. After four months, they have still not refunded money owed to us for excursion cancellations. This is after repeatedly telling us that the matter was settled and they were in the process of making the refund. When it doesn’t happen, we call to complain, and they begin the process all over again with a different cast of characters. At this point, they have completely lost our trust.