Hi, this will be our first cruise with Celebrity on Celebrity Silhouette. I paid the deposit and received an invoice the same day. But after paying the final balance I haven’t received an invoice showing that I’ve fully paid. So I log onto my online account and it is saying that I still owe £382 for gratuities.
This can’t be right because we’re staying Aqua class and when we booked it said that Drinks/Tips/Gratuities were included in the fare?
Has anyone experienced this before when booking?