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ScenicLoginforLarry

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  1. Scenic's front office customer service is surely an "F". And it doesn't seem to get any better. Slow response times answering the phone (45 minutes to 2 hours), uncertain and sometimes conflicting answers from their agents, inability to give specific answers, and unable to resolve customer issues. Their accounting department must be an "F MINUS MINUS". They are unable to accounting for the funds I've paid, made a huge credit card charge error, and are telling me that it will take 6 months to get another huge credit for a pre-trip that they cancelled. We cruise a lot, and the arrangements for this cruise has been unlike no other. Certainly top management is aware of what's going on, but this hasn't changed now in months!!!! Frustrated with their lack of customer service.
  2. Let's hope the onboard experience is a 6-star rated experience. The front office and financial handling of their cruises is BELOW any kind of scale. It's ridiculous that they don't answer the phone in a timely manner and can't give an accounting of the funds paid. As for the transfers, we booked through Scenic, but they refused to provide the transfer since we arrive in the departure city a day ahead, but we HAD to arrive the day before to catch their charter flight to the ship. Scenic is a MESS. We're going back to Regent, Viking, and Oceania. Never again Scenic.
  3. Yes we are having similar issues. Scenic overcharged me $8,000 over a month ago. Their mistake which they admitted. It took 4 weeks for them to correct their mistake. Then three weeks ago they canceled our entire land pre-cruise trip from Oslo-Stockholm-Copenhagen. They have refused to put this in writing and are telling me the refund will take 6 months. I think this company is in financial trouble. Terrible customer service as I was on the phone over 45 minutes today trying to teach them and no one answered. We are hoping that the scenic eclipse experience will make up for this hassle. Never again though.
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