Scenic's front office customer service is surely an "F". And it doesn't seem to get any better. Slow response times answering the phone (45 minutes to 2 hours), uncertain and sometimes conflicting answers from their agents, inability to give specific answers, and unable to resolve customer issues. Their accounting department must be an "F MINUS MINUS". They are unable to accounting for the funds I've paid, made a huge credit card charge error, and are telling me that it will take 6 months to get another huge credit for a pre-trip that they cancelled. We cruise a lot, and the arrangements for this cruise has been unlike no other. Certainly top management is aware of what's going on, but this hasn't changed now in months!!!! Frustrated with their lack of customer service.