Hi,
My parents have an AUS and NZ cruise booked from Christmas to past new years. It was going to be their first trying with viking and first time to that part of the world. They were so excited. They flights were also booked through Viking and they had purchased additional insurance. Due to the Winter Cyclone in the US their flights were cancelled. They then could not contact Viking due to the office being closed for Christmas. The emergency number said they could not get flights rebooked.
Now they are on the phone with customer service and are being told that they can’t get flights, can’t get a refund, can’t be given any credit, and the insurance is saying it does not cover this scenario.
At this point they feel scammed out of an enormous amount of money with nothing to show for it. They thought viking was a high end line but are left with nothing and no recourse.
Does anyone have any contact for someone at Viking that can make this right?
At this point I just have to warn everyone to read through all your contracts you sign with Viking carefully because they are the kind of company that will trick you out of your money and not deliver anything back. Be warned!
I am happy to provide more details, but would have to ask my parents. No doubt it is my parents “fault” for giving this company their money, but they are absolutely devastated over Christmas. What a shame!