Hello,
I booked a 7 day Alaska back in May for me and the wifes 15 year anniv. A promotion at the time was the Princess Plus package that had free alcohol, free wifi and crew appreciation included. A couple months ago I got an email from Princess that our ship had changed and got a new booking number. Last night I went on to book a couple excursions and the Princess Plus package is gone. The promotions are not listed on any emails you get sent initially. All I have is an email from Princess about getting ready for cruise. One section on that email says "Your Princess Plus benefits include....". I have attached that email. Spent all day today on phone with Princess and cruise.com that we booked through and even with that email as proof, I got nowhere. Can anyone provide any insight on what I can do next?
Thanks
Justin