Summer Time

Got the Alaska email at my throw away email address. Did not get any emails from Crystal for the past 2 weeks at the email address associated and linked with Crystal Society/Crystal Account. That was fixed and got emails for a little while but, it seems to have stopped. I guess that email address got dropped once again.

For months, I was not getting emails from Crystal on my email address that is linked/associated with Crystal Society/Crystal account. I was getting emails at my throw away address that is not linked with Crystal. So I took the matters into my hands, reached out on Crystal Society Family page on facebook. My suggestion is go to Facebook, if you have an account, Crystal Society Family page and post that you have not been getting any emails from Crystal at your email address that is associated with Crystal Society/Crystal Account. I worked with Crystal rep via Facebook. Eventually the rep transmitted the problems over to appropriate dept to rectify the problem. Before long, I started to get emails from Crystal at the email address linked with Crystal Society/Crystal account. Resubscribing on Crystal website will not work. My issue was fixed internally via the rep at Crystal Society Family page. Or alternatively, call Crystal and tell them that the issue must be sent to IT people to fix whatever the problem is so the emails can start coming to your inbox. Hope this helps. Kate

We were on the same segment. I enjoyed the new reincarnated Crystal and was thrilled to see many crew members back, some were promoted to new positions which is wonderful for them. Food, I felt that the quality of food was better than OC. Loved my aquamarine classic room which is well laid out. Internet, it was fantastic to have decent speeds with Starlink. I was disappointed that the shops did not have logo items and the sundries were rather limited. The tablet is quirky and kept telling me my PW was no good, yet I loved reading what dinner will be on the menu before I went downstairs. But……sailing on Crystal beats a mile over sailing another line which I will not go back. I have more cruises booked with Crystal. TV, that is bothersome to me. NO closed captioned tv shows or movies. I felt Crystal left deaf/hearing impaired demographic out of the picture. In the past with OC (Genting) I fought to have closed captioned put on the tv for everyone and succeeded. With new Crystal while onboard, I felt left out of not being able to hear (closed captioned) tv shows and football games. Time will tell…. kate

Hi, Is Crystal still mailing luggage tags to booked guests? If so, how many weeks before the embarkation day? It would be great that we have the tags in our hands and not fill out the tags at the embarkation port. thank you. Kate

Same cruise as Amber, the January cruise. I asked at obgs email address and got an answer. This cruise will have two formal nights with the dates confirmed closely to voyage. How soon close to your sailing date did anyone of you find out what nights are formal nights? Ask shoreside staff close to the sailing date? Or did Crystal send out emails? thank you, Kate

I had the same issue that gmarsh had, 3/4 calls and emails from a consultant week one. Week two, more calls and emails. I politely and very nicely emailed the person asking to stop reaching out to me. The calls and emails stopped. it would be fantastic that Crystal snd out requested hard copies brochures so we can browse them in bed or out on the deck. kate

The umbrella in the rooms are golf sized umbrella, the size the pros use on the golf course. Kate

Interesting that some of you get Crystal offer emails. Me…..nada on my primary email addy, the one Crystal has along with three booked cruises. I have subscribed so many times to no avail. Guess what, my throw away emai addy (same domain as the primary) and my work email addy, I get Crystal offer emails!!!!! I guess Crystal is in love with my other email addys. Kate

I do not see shore excursions in my account at all......My Reservations button is greyed out. Could that mean the cruise is more than 60 days out thus shore ex and prices are not posted on the account until 60 days out? Have to look at the webpage for shore excursions with no prices. How can one plan without prices?? It is utterly ridiculous not to be able to view shore ex prices months ahead (not 60 days out) to see if I want to do a tour with Crystal or an independent tour on my own. Kate

We have a cruise booked in January. I looked at the website for my cruise only to find that there are no prices for the shore excursions. I also looked at a similar cruise that is departing in November 2023 and of course, there are no shore excursion prices listed. How can one book a shore excursion if there is no price listed? OC used to list the prices but I know this is the NC which things are done differently. Call crystal? Thank you! Kate

I figured out how to get the log in info appear. if you don’t see “login” in the upper right hand corner, on your devices/computer you MUST resize the web page to a smaller size. Then the log in info will appear. My iPad is set to 115%. Once I reduced to 85% the entire home page page appears, including missing the login info. Kate

If you notice, the Moecker people are filing legal papers and they are for people who recieved the monies from Master Card and VISA. Amex may come next, I presume. kate

Bath tubs are still there,. Only in the pricy rooms as far I know. Tubs come in handy for a nice long soak. Kate

May, Do you know for sure?? Most likely the TA will not have it because if people mentioned that there are missing chunk of segments between Dec 2023 to July 2024 on the Crystal Website. Anyone else do not see the missing segments? Has Crystal said anything about uploading the missing segments? kate

Fabulous that the bookings are open. Can't wait to book a cruise if Crystal load in the missing segments for the Serenity ship. She is missing a whole bunch between December 2023 to July 2024. Does anyone got a word from Crystal that the missing segments will be loaded in. I am itchy to get my fingers on the missing segments. Kate

All, thank you so much for your helpful answers. Now we know what to do....thanks to the experts like you. Happy sailing. kate

Hi, We are sailing with Regent for the first time. For now we are wait listed with two shore excursions. However, if we book an alternative shore ex on the wait listed day, would the newly booked shore excursion cancel the wait listed shore excursion (Our first choice)? Thank you! Kate