We disembarked on 12-27-2023 from our first cruise. It is still not showing up in my past cruises, nor are any Mariner credits. I also had funds from the casino that have not been refunded to me, nor do I have a copy of the final statement of charges, even though HAL has charged my credit card. I tried the chat feature on the website. The chat agent said I had to call. I called, and after 11 minutes, the agent told me I had to send an email. I sent the email days ago and have not received any acknowledgment. While we enjoyed the service while onboard, post-cruise customer service has been disappointing and frustrating.