Thanks, how can I prove to Royal that the TA are unresponsive? I have called the TA 3 times, spent hours on hold, been passed from department to department and spoke with someone today who is supposedly in the right department who had no idea what to do. They said they would speak to a supervisor and call me back but they have not rung. I have also emailed them with no response. Would this be enough for Royal to take control.
Thanks for your advice!