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Bedruthen

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About Bedruthen

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    Cool Cruiser

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    Northumberland

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  1. I wonder what is the legal situation if you have accepted a future cruise credit, but, owing to the extended period of non-sailing and the amount of FCC issued, there is no capacity left?
  2. We booked via a travel agent and received our refunds for our transatlantic crossings in May and June a month ago. We were fortunate that our U.K. agent has just come in the top 3 travel companies for their customer service and certainly our refund experience bears this out. The only query I have is regarding the FCC. The deposit part of our booking was not refunded but replaced with a FCC, for which we have received no notification from Cunard. Does anyone know if this FCC will show up anywhere on our cruise personaliser account? What should we expect to receive from Cunard regarding this - if anything?
  3. Not quite true. My insurer will not cover cancellation due to Covid, but they will cover medical costs should you contract it. My policy renewed in April with this change.
  4. We cancelled our May and June transatlantic crossings. Cancelled both mid March and both refunded via our agent within 30 days. So it can be done.
  5. My travel insurance has new terms. They will not Cover any cancellation on new booking due to Covid-19 but they will cover any medical costs should we fall ill from it.
  6. It difficult to understand why the brands under the Carnival umbrella are not taking a collective approach. I have been impressed by the way that Princess has handled the situation, they have shown great crisis management under what have been the most trying circumstances. As a result, I suspect that they will retain the loyalty of their customer base and attract a good deal of new ones. On the other hand, this piecemeal catch up approach by Cunard and the uncertainty it causes is leaving their customers unnecessarily anxious. Witness today’s debacle of offering OBC and then withdrawing it, it reflects badly on the leadership and needlessly alienates what is fundamentally a loyal customer base. We cancelled our transatlantic cruise today. We don’t know if we should have waited to see if Cunard follow Princess and cancel their cruise timetable through to May, as we would have preferred a full refund rather than the FCC. However with less than 2 months before departure, we have to be aware of cancellation deadlines that apply to all parts of our holiday - we have Amtrak bookings, 30 separate hotel bookings, dog kennels, cruise parking, plus a care package that we had arranged for my 97 year old father all to consider. So we had to make the call.
  7. With a saver fare, you don’t get to choose a cabin number
  8. We have cancelled our May and June transatlantic over to USA and back. We have trains and accommodation plus car hire all booked separately to unravel, all part of a five week road trip. Luckily most of it except Amtrak is free cancellation, but with other costs, we will be out of pocket by a few £100. Looking at using the FCC, we are not seeing anything that we want to do, so are prepared to probably forfeit that as well. What price health and peace of mind though.
  9. Bedruthen

    Using FCDs

    I believe that if you are given a future cruise credit then you would not be able to make an insurance claim, since you have not occurred a financial loss. That is my understanding of my UK travel insurance policy.
  10. I must be going mad, because I could swear that when I first read through the conditions, it said that FCC COULD be used on existing bookings. Anyone else think that has been amended since this morning?
  11. Anyone else notice that Cunard UK have updated their Covid-19 advice on their website this morning. No, not to bring their cancellation terms in line with other companies. Merely changing the look of it and adding pretty pictures. Talk about as much use as rearranging the deck chairs on the Titanic. Good to see the PR team making efficient use of their time. I despair.
  12. I have just received this tweet from Cunard. Hopefully our wait will come to an end soon. Good afternoon, in light of the ongoing Coronavirus situation, Cunard is reviewing its current transfer and cancellation policies to offer greater flexibility for your holiday plans. Full details of which will be published on our website in the coming days.
  13. That is what we intend to do. This has been an eye opener on how the UK cruising public is treated
  14. The complacency that Cunard is showing towards its customers is breathtaking. We have until Friday to decide whether to cancel our two transatlantic crossings in May and June. Our May cruise is past payment date, so already a loss of 50% if we cancel, but June is still on loss of deposit. After Friday it moves to 50%. We have to cancel neither or both and I am not handing more money to this company, so it will be both. If that happens and I lose a significant sum, then I will not cruise with this company again. A FCC would retain my custom.
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