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SeaShark

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About SeaShark

  • Rank
    5,000+ Club

About Me

  • Location
    Keystone State
  • Interests
    Cruises
  • Favorite Cruise Line(s)
    NCL, MSC, CCL
  • Favorite Cruise Destination Or Port of Call
    Hawai'i

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  1. No worries...it has been a busy thread. I posted a screen shot back on page #3 in post #71 if you want to see it.
  2. True...but having the computer make that calculation also creates responsibility for that information on the owner of the computer. That computer could be programmed perfectly and if 1 country changes their rules and then denies a passenger before the computer is updated...or if the change comes between entering the information and the date of travel (think about how long it is between online check in and actual embarkation)...then the denied guest is screaming that company x's computer gave them bad information and therefore company x is 100% liable. This is why document requirements and validation are the sole responsibility of the traveler. Still think this is easy and without risk? Then create an app where you enter your travel plans and your document information and the app tells you if you're good or not. Great business idea for someone willing to deal with the risk.
  3. Do you mean an alert other than the BOLD FONT WARNING NCL uses as line #1 on the screen where you enter your passport information during check in? Although this is nothing but a red herring as the OP never got anywhere near the Port or the Ship...something that is NOT NCL's fault. This is all about the OP's quest for...in their own words (ironically delivered in small print)...a "modest discount on a future cruise".
  4. So...is there an NCL policy or does "I view it as" suddenly create a policy? It isn't THEIR requirements...these are GOVERNMENT requirements. Perhaps it could be addressed in the Guest Ticket Contract too. Oh wait... 11. Travel Documentation: Upon embarkation, the Guest shall have in his or her possession, and assumes all responsibility for obtaining, all visas, passports, certified birth certificates, travel and health documents required by any governmental authority, and if he or she fails to do so the Carrier shall have no further obligation to transport or to furnish transportation to the Guest. The Guest is advised to consult his or her travel agent or the appropriate governmental authority concerning required documentation for travel. The Guest shall indemnify the Carrier for all penalties, fines, charges, losses and expenses imposed upon or incurred by the Carrier due to the Guest's failure to have proper documentation or otherwise comply with applicable laws or regulations of any kind. Any stamps on tickets, customs, excise or other taxes or fines on the Guest or the Carrier resulting from the Guest's conduct, embarkation expenses, and all expenses of such a nature are to be paid by the Guest. If the Guest is denied boarding for failing to comply with the requirements of this paragraph, the Carrier shall not be liable to refund the Guest's fare or for any other damages or expenses whatsoever. "Required by any governmental authority"...not required by NCL.
  5. Except, of course, that NCL does NOT have the policy...this is a policy of the countries being visited. NOT NCL'S POLICY. NCL only collects this information to pass it along to CBP on the manifest...they aren't collecting it for their own use or for any company policy.
  6. Except that the whole argument falls apart when you get to the "its not NCL's rule/policy part". Now here is something that hasn't even been mentioned... Not only do you have to have sufficient time left before your passport expires, but you are also required to have enough black pages in the passport for the travel. Even if your passport does not expire for a few years, you still need blank pages for stamping. YOU CAN BE DENIED BOARDING IF YOUR PASSPORT DOESN'T HAVE ENOUGH BLANK PAGES. Should NCL now have to ask how many blank pages are in your passport, and if so, how would they verify that???
  7. No...they are communicating the laws of the countries that they visit as these are their requirements, not NCL's. NCL doesn't give two flips about your passport. Show up with a passport, show up with a birth certificate...who cares? Besides, the OP never even arrived at the port, much less the ship...this has NOTHING to do with NCL. An expiration date isn't a warning...why not print the date 6 month PRIOR to the expiration date in big red letters that say YOU CANT CRUISE AFTER THIS DATE!!! Sorry, but NCL doesn't REQUIRE you to input middle names. That is just false. CBP REQUIRES that the name on your reservation match your travel docs exactly...their requirement, not NCL's. However, NCL is taking the step to help insure that YOU properly comply with CBP's rules...not NCL's rules.
  8. As an FYI, it was already shown that the print was not "small"...in fact, it was the very first thing mentioned and it was done in BOLD FONT. See posts 64, 71, and 82 in this very thread.
  9. No...of course not. This has nothing to do with what happened and why. Besides...isn't the question "So really, shouldn't his be directed at the traveler and not the airline, cruise line, etc??" The insurance company provided compensation. The airline provided compensation. The cruise line DENIED compensation. That is what this is all about. Fault doesn't matter, law doesn't matter, responsibility doesn't matter...just had out the money. Get on a public forum and throw a tantrum until they pay. CRUISE. LINE. BAD.
  10. And there is the issue...it isn't "their policy". Those policies are set by CBP in the US and their comparable agencies in the other countries that the cruise will visit. These are NOT cruise line policies. The cruise line has to comply with the law just like the passenger does. Why not just blame the Passport Agency for not putting a warning right on the passport? Sheesh...it is always someone else's fault. Is there NOTHING where personal responsibility comes into play? FWIW, this comes straight from the CPB website: Note that (IN BOLD FONT) it says "Some countries require" and also "Some airlines will not allow". Countries and airlines. "Entry and exit requirements for the country or countries". Nothing at all about cruise lines.
  11. Is it "right" to pay someone for their error? If NCL is going to pay, then why would I, you, or anyone else ever buy insurance? What about the people that pay for insurance? Is it "right" that they pay for a policy to get reimbursed for a loss, yet someone else gets compensated when they don't have insurance? How would THAT be "right"? Interesting in that both of your scenarios, the compensated customers were not bad mouthing the company involved in their quest for compensation (sometimes referred to as extortion). How much do you want to bet that the OP didn't reach out to NCL by first admitting responsibility for the error and apologizing for not showing up when they were supposed to? Give NCL the opportunity to reward...don't DEMAND compensation when you are wrong. With honey, you get more. (sometimes referred to as karma)
  12. You are correct....and the cruise lines have much the same wording. Yet here we are. The cruise line didn't hand over money, so that is just "bad customer service", and they get badmouthed to the OPs family, friends, and anyone online who will listen. And heaven forbid anyone mentions personal responsibility, which everyone knows is just an "attack".
  13. MANY companies offer is not the same as ALL companies offer. Besides, we all know that the OP missed their cruise, but what we don't know is why that should cause NCL to take a further financial loss. They are already losing out on all of the onboard spend that they would have had. They are also being bad-mouthed by the OP (I, my family, and my friends will never sail with NCL...). Why should NCL incur further financial loss? What about insurance? The OP could have purchased insurance that reimbursed them 100%. Did they? Most likely not or they wouldn't be here complaining about poor customer service (which is a fancy way to say "they didn't just hand me money"). NCL should absolutely have at least an online warning? Heck, I posted TWO of those online warnings earlier in this thread. Even out side of those, everyone has to check in for their cruise...which includes entering your Passport information: What about the first line in BOLD PRINT? Isn't that a warning? What person reads a statement that there is something that COULD PREVENT BOARDING yet they don't bother to properly investigate? I guess if people are just going to compensate you, you don't really feel the need to pay attention. As long as someone else suffers the financial loss, right? So the OP showed up at the airport and was turned away because of the expiration date on their passport causing them to miss the cruise. What if the OP would have forgotten the passport at home or lost it en route to the airport? They still would have been turned away...still would have missed the cruise. Is NCL still responsible for handing them more money?
  14. In two different posts you attempt to paint of picture of an ultra-small font that nobody would ever read. I was curious as to how small this "very fine print" actually is. Surprising to say, but it appears to be the exact same font used for all of the other text. On top of that, the 6 month requirement is mentioned FIRST, not buried where you wouldn't see it. And to complete the picture, for non-US Citizens (such as yourself) they even put that requirement in a BOLD font. Not sure how this falls under "very fine print that nobody normally would read".
  15. Great question to ask your travel agent or PCC. Especially the "why" part. Hopefully, you can post a full and complete report on the meaning of the codes on your reservation.
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