My calls to CS are usually good. They answer quick. They help. When changes are made, they send confirmations that I check while still on the phone. No horror stories to share. This is from 2019 until now. Maybe I've been lucky all this time.
Actually, the one time there was a snafu, when I stepped back and looked at the whole situation, I had a role in it also. When I called to have it fixed, it was all done. No issues. So, again, no horror stories to share.