I was on July 22 ,2022 cruise on Oasis . I pre purchased Birthday decor for my Grandson who we brought on the trip to celebrate his 10th Birthday. No decorations ... an apology letter for the inconvenience.
A reimbursement of the $39 to OBC. A Birthday Cake that was beautiful and a plate of chocolate covered strawberries which he loved .. I was ok with all that . I was disappointed that they didn't notify me that they were unable to fulfill my order so that I could have brought my own decorations . I was notified so many other times when I made changes to my booking or they emailed me of changes that they made like time changes to port arrivals and excursion times . Seems like a simple email that could have been sent. . other wise great cruise