RE ONGOING CANCELLATIONS.
In early September 2023, we booked B2B cruises on Azamara Pursuit for 2025 - Greece Intensive cruise and Croatia Intensive cruise. Good value, excellent itineraries, great early booking benefits including upgraded beverage package, free wifi - OBC totalling USD$1,800 including early booking benefit, B2B, and our TA provided OBC. What could go wrong ???
in the following months, I had the usual website problems Azamara are “famous” for - bookings disappearing, then reappearing, my wife’s loyalty tier incorrect, and at one stage, it seemed I got lucky, as on my profile, I had a new cruise pop up - a Norway cruise with two ladies “unknown” to me in the suite 😳. I thought this is interesting - but my darling wife did not seem at all impressed 😆. Being of generous nature, I cheerfully put up with the weird happenings on my website profile.
As we are boarding Azamara Journey at 2pm today in Port Melbourne for a 17 night cruise to New Zealand, yesterday I decided to check the pricing on our 2025 B2B’s. Shock horror, the cruises had disappeared from Azamara website, and a little research online was showing the cruises as cancelled. Rang my TA, who had no knowledge of any cancellation, she contacted Azamara Sydney who confirmed the cancellation and said all pax were advised in October and new options offered - which needed to be accepted by 10 November 😖. Being a good TA who we have used for many cruises over many years, she lodged a very strong complaint, advising neither the TA or the passengers received my notification of cancellation and has hopefully arranged an extension of time for us to consider the various options.
A very genuine apology followed from Azamara with agreement to extension of time. The alternative options include similar or better per diem pricing along with OBC of USD$1,000 as we are suite cruisers. But that is less than the AZAMARA OBC which came with our original booking. That is a conversation we will need to have with Azamara 🤪
I continue to be amazed how poorly Azamara shoreside perform, and how good the experience is once you walk up the gangplank. However, my patience has been sorely tested with this experience.
I will see how our Journey cruise commencing today performs - hopefully as good as the “good old days”.
cheers all.
Rod