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Mabbiesmum

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  1. On reflection I must withdraw an accusation of dishonesty however they could have been more open about the risk of booked cabins being taken out of service.
  2. I fully appreciate that cruise lines may need to have isolation cabins but it is dishonest to let people book those cabins in good faith and then be summarily moved just a few weeks or even days before sailing. The cruise lines should advise passengers before final payment date that their cabin may be required as an isolation cabin and give them the opportunity to move to a different sailing or cabin. By the time they are informed there are very few cabins left and not necessarily in acceptable locations.
  3. There appear to be plenty of midship cabins on deck B but if we had wanted a midship cabin we would have booked one. We love aft facing cabins and don't want a different part of the ship
  4. Booked on Ventura cruise N230 departing 29 October in March 2021. Managed to get the perfect cabin, corner aft on deck C. Have just received an email form P&O saying that "Due to our framework of protocols to protect the health and wellbeing of all crew and guests we are currently operating at a reduced guest capacity and we need to take an approved number of cabins out of service.". We are being moved from our perfect cabin!!!!!!!! With just 5 weeks to go there are obviously no aft cabins left, and we will be stuck in one somewhere midships. The fact that P&O will claim it will be of an either equal or superior grade doesn't cut any ice. As far as we are concerned it is a definite downgrade. Customer service are of no use whatsoever, they "have no control over this it is a different department" . Not possible however to speak with said department as they are not customer focussed. Well obviously not as the satisfaction of their customers seems of no interest whatsoever. I am inclined to suspect that this has been happening on many cruises and what is most enraging is that they have left it so close to departure when there is nothing we can do. Will try to move my complaint up the food chain but it won't make any difference to the outcome. This will be our first holiday in two and a half years and has been eagerly anticipated. Now it is spoiled. If we lose our cabin we shall be cancelling the 5 week Caribbean cruise we also have booked (in an aft facing cabin) and will never sail with P&O again!!
  5. We have booked a balcony cabin on Ventura for a cruise in November. If we test positive will we be moved to an "isolation" cabin or can we stay where we are?
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