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About Cruising-along

  • Rank
    5,000+ Club

About Me

  • Location
    Lake Stevens, WA
  • Interests
    travel, gardening, needle work
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call
    Eastern and Western Med

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  1. Probably what happened with ours. We took FCC for a cancelled April cruise, applied it to a January cruise which has since been cancelled. This time we're asking for a refund (we could have chosen either that or another FCC). So we're in line waiting for more money now. 🙂
  2. Wow! I'm glad you sent that email. I've noticed even the UPS and Amazon drivers are wearing masks here -- and they have no or very little contact with customers.
  3. We had always gotten good service from Allianz in the past, a couple small claims were processed quickly, no problem. We used them for a number of years and gave them a lot of money. As I posted earlier (post #20) we finally got our refund. But it took over 3 months, countless calls (getting disconnected, wrong information/different information from each person etc. etc.) DH put in our form for the 6th time, to the same place and giving the exact same information and that time it worked and we got a response the next day that our $$ was being sent. Even though we had good experiences in the past, this was so bad that we will not use them in the future. I have no idea why it worked the 6th time and not the first 5, as he did the exact same thing each time. I was ready to give up but he wasn't. 😉
  4. I may be biased because Hamish helped with our Vow Renewal last fall on the Nieuw Statendam, but we thought he was great. Just curious, what was it you didn't like about him?
  5. According to Costco in the US, masks are required in all the states. I haven't seen anyone allowed in here without one. Our state has made masks mandatory, but they always were required for doctors and dentist visits, and hair salons (when they did open up with MANY restrictions). Now they're required even outside when social distancing isn't possible. Large groups are still not allowed, not that I'd want to be in one yet.
  6. Wow, that's great your PCC got the additional FCC. Makes you wonder how many other mistakes have been made. It took 90 days exactly to get our refund and there wasn't even a mix-up.
  7. Update: Our next step was going to be the insurance commission but first DH called Allianz *one last time* yesterday. This time he got someone who was actually very helpful. None of our requests had gone through (too backed up??) so there was no claim filed with them even though DH sent it in 5 times. He was urged to try again. With no hope of it working finally after 3 months of trying, DH tried again, and lo and behold got a response in less than 24 hours that our refund of $3100 will be sent out. I'm still not happy with the way Allianz handled things (misinformation, conflicting information) but happy we'll finally see a refund eventually.
  8. Road trip in September (technically still summer before 9/22, right?) --our yearly visit to Yellowstone plus a new park for us, Rocky Mountain National Park. No RV for us, that sounds like too much work. I can cook and clean at home 😉
  9. I love longer cruises. My longest so far was 65 days in the Med/TA and I still could have stayed on. Besides all the other great advice above, I bring more things to do in my "down time" (crafts, books on Kindle, etc.). I have lists of my meds, contacts and passwords in my (locked) iphone so it's easy to find them in one place. I leave my itinerary and contact info with several friends and relatives, and let them know how to contact me in an emergency or problem with the house while we're gone.
  10. There is a long thread down the page about this with many experiences. Refunds - any received to date? 1 2 3 4 17
  11. Good news for you too Debbie! We're still in the middle of fighting Allianz for a refund of our premium, next step is a formal complaint and possibly to the Insurance Commissioner too. It seems to never end but hey, keeps life interesting. 😉
  12. The refund for taxes, port fees and air showed up on our credit card balance today, yippee! So it took another 9-10 days for our cc company to process it.
  13. Gardening, crafts, and dreaming of when I can cruise again.
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