So I have the same problem booked flights through Princess. British airways Glasgow - Heathrow - Rome. Found out over a week ago BA cancelled the Heathrow - Rome flight through the BA web site. Tried to contact Princess 3 hours on hold gave up. Next day tried again again on hold. Held on so long I was connected with the USA customer service. Sorry can’t help you try again later. Next day tried again called the flights dept after an hour finally got through. Explained about the cancellation reply we don’t know anything about it. You need to contact the flight department. Reply I did contact the flight department. Sorry there is no one here from flight. So who are you long pause customer service and I can’t help you but I will seen an E-mail to flights. Reply but if there is no one there who will respond We are very busy at the moment you will need to wait. So that was all a week ago have tried every day to speak to flights with no luck. Cruise personliser is still not reflecting the cancelled flight. The on hold music is driving me up the wall. I have sent multiple e-mails on the contact us form received the automatic reply then nothing more.
sorry for the rant
