Well, as you know we were on the same cruise and I just read your review to my husband and we could not agree more with your review.
I always say that the one thing that makes O special is the people, they are amazing with very few exceptions. Our butler and room attendant and assistant were the best! On this cruise there was an individual at the Front Desk who was not friendly or helpful at all. I was super excited to see the remodeled Riviera and was soo looking forward to the new walk in shower but lo' and behold we ended up with a tub in our bathroom. I called the Front Desk to discuss this as we were never told and they gave me a song and dance (the same man I mention above) said he would refer it to the GM to call me and never heard a word from them.
The food has suffered as this was our 3rd cruise with Oceania and 2nd on Riviera and we noticed!
As you said, we went to breakfast at the Main Dining Room and I swear my scrambled eggs were from powdered eggs, not edible. The waiter didn't even comment on why I did not touch my eggs. We never went back for breakfast! Toscana was our hands down favorite with truly delicious food and service. I ordered the surf and turf at the Polo Grill and my filet must have been 1 1/2" circumference at best. By the way, the concierge lounge in previous cruises had the best little sandwiches and cookies for times when you may have missed a meal because of an excursion or whatever, scarce to non-existent on this cruise.
The Barista lounge has the best coffee ever and we resorted to going there as much as possible and hanging out.
The missed ports were a huge disappointment and the extra day at sea was boring!!!
You didn't mention the entertainment but on this cruise we thought it was sub par. The piano player at the Grand Bar was very nice.
The laundry service is wonderful.
