Did you read what they wrote?? They verified no internet. New provider 1/10th of the price with no service. There are many issues people are posting all over the place. If you are just happy to be on a ship as I usually am, then you can just blow it off and forget the issues, but some people have been waiting for 3 years and have had a lot of money tied up; their experience should be what's advertised and what they paid for.