I just got off a one hour twenty minute call with RC and their Resolutions Deck.
I had booked and paid for the Island Cabana's for a July 15th cruise. I never received an email stating that the final cruise payment was do, so RC cancelled the cruise along with the shore excursion. After a long call with RC rep (Charlie) we manage to get my original booking restored and final payments made. He was very helpful.
I was transferred to the Resolutions Desk to reinstate the Island Cabana booking. The person I spoke with was of little use. She said the cabana was still available, but that i would have to rebook at the current price, which is $1300.10 higher.
I understand that it was my responsibilty to made final payment, i just with they had sent me a reminder
