mklions

No we have no idea on where the Encore will sail instead. Perhaps others on this site may have more information?

Yesterday I received sad notice via our TA that the sailing on 21st November 2024 Dubai to Singapore has been cancelled due to ongoing issues in the Red Sea. where will the Encore now sail instead? Seaborne have offered us a 10% discount on another sailing should we wish to rebook.

Thank you for all the replies. Thankfully the good people on this forum have come back to us with the answers to our taxi transfer questions. Answers that really should have been passed onto us by Silversea, after all how were we to know that Blacklane only supplied the transfers from home to the airport, and the airport back to our home?( After all they did supply us with four transfers to book) Likewise how were we to know that the four Blacklane transfers supplied were for two people per trip and not for four separate transfers in total? More clarity is needed when Silversea send over the Blacklane transfers and I hark back to my original gripe, that if you could speak to someone rather than an unhelpful and unknowledgeable chat line person it would be far much better. Thanks again to all!

Our cruise is Dakar to Lisbon. ( silver wind) Included with our Door to Door package is all transfers. We have six transfers in all, 1,Home to Heathrow Airport 2, Dakar Airport to pre cruise Hotel. 3. Pre Cruise Hotel to Port 4 (Post cruise),Port to Lisbon hotel. 5. Lisbon hotel to Lisbon airport. 6. Heathrow to Home. We had four transfers allocated through the Blacklane website.( as previously mentioned Blacklane do not service Senegal, Dakar). So I can only assume the transfers in Dakar will be provided by another Silversea transfer company? I just wish Silversea would make it clear to us rather than finding information out as we go along and having to make our own assumptions.

I just hope they turn up because I cannot find any direct phoneline to chase them up if they don't. All this online "chat" customer service is just away of saving money. Why can't we just go back to picking up the phone dial a number and speak to a person!

I spent a whole of last Saturday morning sorting out my issues with Blacklane. I live 47.9 miles away from Heathrow airport. When I booked the transfers with Blacklane using their website link (sent over via Silversea ) they registered my milage as 61 miles and provided me with an additional cost of £33 each way ( £66 for the home and return journey). The problem with Blacklane in the UK is you cannot talk to anyone direct by telephone, you have to use their online chat service. I decided to use this chat service and got into a semi heated discussion with this very arrogant and unhelpful person. Apparently their computer calculations on the milage is all that matters and if it doesn't pick up a shorter route so be it. In the end I took a google screen shot of the route I always take and attached it to our conversation, too prove the distance. The person went away and apparently (after I threatened to contact Silversea customer services) spoke to her manager and it was agreed to waiver the additional charges. I still had to pay for the excess milage to proceed with the booking, but have been told these costs will be refunded. I still await the refund. IMO, Silversea should arrange the transfers on our behalf and not expect the customer to do so. i To add insult to injury, I could not book the additional taxi transfers when we arrive on our cruise in Dakar next month as Blacklane do not service Senegal. So I will need to get back in touch with Silversea to find out these transfer arrangements . Door to door NO MORE!!!

Ah optics, is that a single sir or a double?

Then why do some cruise line that we brits go on add gratuities to our final statement at the end of the cruise, such as Cunard for example?

We were on Virgin Voyages last summer and although we throughly enjoyed our cruise, I felt that their target age group were in the 30-40 ages. It wasn't a problem for us and we had a great time but it was more of a party atmosphere and may not be what a usual Viking cruise passenger would expect.

When booking in the UK gratuities are included in the price, why is it different for US guests?

Hi all, We have a one day post cruise stay in Manaus and are looking for a small group boat tour to go to the meeting of the rivers and see the pink dolphins. Can anybody kindly recommend a tour? Thanks. Mklions

Thank you.

Hi can someone please confirm that on the included wine at lunch and dinner is there a rose wine option or is it just Red and White. Thanks.

Thanks for most of the replies, we are sailing on the Viking Sea ( San Juan - Manaus) in three week time. Booked a PH suite so it comes with included alcohol which I believe is replenished daily. I only drink beer and wine at meals and my wife wine at dinner and a G&T one or two max a evening. So I guess a drinks package is not really worth it. Not bothered either way if they decide to charge me for a beer or not at the bars during lunch and dinner times, but I just inquisitive to know if during the lunch and dinner dinning hours the ships bars charge for a beer even if you are not dinning.

Connect the dots? what a stupid answer! Thankfully others have answered the question for me in a civil manner.