I’ve done a search on CC but cannot find an answer to a glitch I’m having with the App on my phone .. coming to those of you who have multi cruises booked.
Last week we decided not to proceed with a booking in 2024 and cancelled that with my PVP and used FCC to book another cruise with the PVP.
However on both the Web Cruise Personaliser and App, the old booking is showing. When I go into the App and select Add Journey to add my new booking reference, I get an error “no booking number found”. However I was relieved to see it’s on Princess Web Personaliser.
Is there a way to remove the cancelled booking off both Personaliser or App … or has the PVP who cancelled missed something?
I had removed the App and reinstalled but it still shows.
Jo