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Everything posted by caroak

  1. Our TA, who is a high Crystal producer for many years, did advocate for us with quite a few calls to Crystal's senior level staff with whom she is well acquainted but to no avail. At over 120 days we filed a cc dispute which resulted in a full refund of monies owed. We were not past the time limit for filing the dispute with Chase. Chase also mentioned in the event of a bankruptcy we could still file a dispute and, I assume, get refunded if we were within the dispute timeline.
  2. I don't understand why those that are waiting many months for refunds don't just file a credit card dispute and end the misery. There's simply no reason not to and, as of late, seems to be the only way to get your refund. Crystal's future sure does look precarious and glad I did it when the getting was good.
  3. As the saying goes, "seek and ye shall find". Let's hope so and end all the Crystal uncertainty.
  4. My TA is a high volume Virutoso agent and was very diligent on our behalf trying to get our refund. She made numerous phone calls but to no avail. She was also trying to get refunds for herself, and for the group, for a cruise she had organized. Not sure how she made on those refunds but I did let her know we filed a credit card dispute at 121 days for one cruise and, I think, it was 90 days on the second one. None of what's going on at Crystal surprises me which is why we cancelled before Crystal did. Seems to me the handwriting was on the wall even before they fell into default.
  5. We had Travel Insured for one of our cruises and got a full refund for the premium. The second cruise insurance was with Travelex and we received a future credit which has to be applied to the policy within 12 months of the original departure date and not greater than 24 months from the date applied.
  6. I believe when my statement says "rebill" Crystal that dispute amount is permanent since Chase had already refunded me the disputed amount. The "rebill" date for the deposit only cruise is 7/16. The line items are confusing because the amounts initially show up twice and some double refunds are still on the statement. Carole
  7. Susie, I noticed in the Deposit Only section our cruise is still listed as not yet received with a credit card dispute. I was assured by Chase that all the disputes have been finalized and refunded. I haven't received my latest Chase statement and at this point it's confusing to figure out the exact dates on line with both temporary and permanent credits still listed. Glad this refund mess is behind us. Carole
  8. I also wonder why people are waiting a ridiculously long time for refunds yet still hesitate to file a credit card dispute. The chargebacks are what triggered our refunds. This was confirmed by Chase and I was told that's what usually happens. If we didn't go the dispute route we would probably still be waiting. Carole
  9. Chase verified to me that the refunds were not in my account and the dispute is what trigger the refunds. The agent said this is usually how it happens. It's a shame we had to twist Crystal's arm in this manner to get our due. Certainly not 6 star luxury service! Carole
  10. Spoke to the Dispute Dept. and got confirmation that the June cruise dispute amounts have been refunded. The deposit for September is still in the dispute stage so no refund yet (Susie you need to change the roll call for this one). One of the reasons for the initial confusion was a Chase rep (not from the Dispute Dept.) gave me the wrong info on what had actually been refunded. I called two more times to verify and those agents told me only the Dispute Dept. has access to that information. When I check my balance online the refunds are posted twice so credit balance is not accurate. I was told the balance would be adjusted on my next statement. Let's hope it all shakes out as it should. Carole
  11. Three of the four credits are posted twice, once when I disputed them and again a few days later, which is why I believe the second postings are actually refunds. The second credits have 2019 transaction dates which were our payment dates. Maybe the refunds had already reached our account when I filed the dispute but had not yet been posted. Carole
  12. We cancelled both cruises and didn't want to wait around for Crystal to cancel and then wait months for them to issue a refund. The September 20 cruise was deposit only which was refunded less the $200 admin fee. Not sure of our status on the June cruise for the third refund amount. Between myself and our TA we were given conflicting information and received conflicting cancellation statements. Crystal kept changing their policy at that time so not sure how we'll end up. The last refund amount was the largest and I'll call the Dispute Dept. tomorrow to try and find out where we stand with that one. It's easy to file a dispute. Just call your credit card bank (ours is Chase) and tell them the reason for the dispute and they'll issue a temporary credit. I think in our case, and as others have mentioned, as soon as the dispute was filed it triggered a refund although Chase gives them 35 days to respond. Good luck! Carole
  13. Filed credit disputes on July 1. Three of four refund amounts for two cruises were on my account July 4 with a post date of July 1. Deposit for September 20 cruise refunded and two for the June 7 cruise but still waiting for the third June 7 refund. The disputed amounts are still on my account so I need to call the Dispute Department tomorrow to verify. I thought the disputes automatically come off at time of the refunds. Carole
  14. We also cancelled on March 4 and today is the 122 day mark so you're way beyond the promised 90 day refund. I filed a credit card dispute a few days ago and I suggest you do the same. Can't wait for Crystal to get it's act together and pay us our due. Carole
  15. Gave up waiting for Crystal to refund at day 118 and day 90 so filed disputes today. Another couple we were going to be cruising with got their refund on Friday and they cancelled a few days after us. Makes you wonder what's going on with Crystal. Carole
  16. Filed the dispute and only 20 minutes on hold. Good to know I can track it online. Thanks. Carole
  17. Thanks, Benita. This is helpful and I'll be prepared when I call. We cancelled our 2 cruises before Crystal did but sounds like basically the same info. I thought they might require me to send them documentation. I'll be calling shortly and will post how it goes. Carole
  18. I have the same phone number for my Chase Sapphire Reserve card. Hope my hold time is only 20 minutes. What documentation do they require when filing a dispute? Carole
  19. All the travel insurance policies I've bought over the years had financial default coverage. It wasn't more expensive than those that might not have covered a default although I think most of them did. Carole
  20. I was told the same thing by Chase when I inquired about the process of filing a dispute which I will be filing tomorrow if I can get through to the Dispute Department. Carole
  21. I never noticed the tabs at the bottom. Thanks for pointing that out and it is "Deposit Only". Carole
  22. Susie, I posted this on the wrong thread. This should be on the Refund Roll Call. Carole
  23. Susie, I posted information awhile ago regarding the second cruise we cancelled. I noticed it's didn't make it onto the Refund Roll Call so here's the info: Sailing Dated: September 20, 2020 We cancelled April 1, 2020 No refund at Day 87 I will be filing a credit card dispute on Monday for this and our June 7 cruise which is now at day 116. Carole
  24. Just got two emails must be one for each refund due. Just more Yada, Yada, Yada from Crystal! Wonder if they spent the 5 figure loan I gave them a year ago.
  25. Ours was fully paid for June 7 cruise. Also cancelled Sept. cruise on April 1 which was deposit only. Hate to think how long it will take for that one which is at the 83 day mark and counting . Carole
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