For my 2nd/3rd HAL cruise (blame Covid), I was assigned my 3rd PCC. Let’s call him Andy. Andy and my husband and I had pretty bad communications via phone due to differing accents but I really wanted to give him a chance so I tried to email as much as possible. Due to this wonderful board, I applied and was approved for the AARP and the Educator OBC. Feb 7th, Andy said he would get back to me as soon as the OBC was applied (he’d lost one OBC approval already). I gave him 2 weeks and then emailed a reminder; a week later another reminder; 4th week, I called the PCC # to speak to a supervisor. I got reservations, who sent me to PCC, who sent me to reservations, who sent me to PCC, who sent me to reservations …. more than an hour later, I finally got to someone who told me my new PCC was ‘Billy’. Andy was no longer with the company. I suggested an email informing me of the change would have been appreciated 3 weeks ago. Her response - you will receive an email. No mention of when. This same afternoon, I receive a promotion email with Andy as my PCC.
I love being on HAL ships with their wonderful staff and calm atmosphere but they need to step up their customer service reps.
I know you will tell me to get a good TA but I’ve researched and tried but all my trusted TAs have retired or left due to Covid.
TIA for the sympathetic ears, I feel better getting this off my chest.