jtsongas

Captain Kate just took over from Captain Leo on here today.

@PWP-001 Thank you for the information, hopefully they will start to get things sorted. I still have little hope for the program given that you get the status from April to April and they have already "wasted" two months of it for me. Honestly the advertised benefits are not what I was after when gambling as I get many with Pinnacle but I was hoping for some better cruise offers but that doesn't seem to be the case. Hopefully, as you suggested, perhaps they will improve but I am not going to put in the same level of play with them going forward. I gave them increased play for a year and expect to receive offers commensurate with previous play rather than future play. If I pay the lease payments for a Cadillac and receive a Kia, I won't continue paying lease payments for a Cadillac in hopes they will upgrade me to the Cadillac.

I was able to find a shorter 6 day cruise that had a Grand Suite available to use and when I called in to claim it they acted amazed that I was able to find one to claim the annual benefit.

The benefits are few and not really that big a deal as I get a good number of benefits with Pinnacle but the fact that they are not interested in honoring the scraps they offer is what really makes me mad. The biggest benefit up to now has been the free cruises that they gave, of course now that I finally achieve Masters they reduce the offering to the point that I cannot be bothered with their free offerings. Sure doesn't mean losing half a million but the amount through the machines and I definitely have not come close to making back the money I dropped but with all the free cruises (14 post COVID) I feel comfortable with the spend.

Agreed, seems they should be able to see it easily and when I contacted Club Royale they can see it but still needed to have it "honored" and updated on my account which I could not understand. This apparently could only happen by another group which drives me nuts with Club Royale that no one is empowered to do anything.

This year was the first time I reached Masters level with Club Royale and was looking forward to some additional benefits. Club Royale first refused to honor the fact that I reached the points necessary and then after finding I had they only honored the status by putting it on the room card. I sailed in late April and was expecting the new benefits to be in place; onboard credit, carry-on bag drop off with delivery, welcome lunch with Chops menu, 2 device surf and stream - nope, none were honored. The crew acted like I was trying to steal something or was crazy when I asked about the carry-on bag option or the lunch. After multiple conversations with the casino host (too later for half the benefits) she finally got them applied on day 6 or 7 of the cruise. The casino host said she had a list of Masters players and I was not on it. Also, on previous cruises I have always received a bottle or two of wine from the casino but nothing on that cruise until after I mentioned it to the host. One the last full day of the cruise in the evening she had three bottles of wine delivered, not sure if she thought I would bathe in it or get plastered before leaving the ship. Well, not the best start to the new program year but I though perhaps the offers which come in the mail would be a bit better reaching this new level. At Signature my offers were always for a mix of Junior Suite and Balcony staterooms. Now that I have achieved Masters my first offer was for short cruises with a mix of Balcony and Ocean View staterooms. My second offer was for $100 off of a European cruise. The first offer was bad and the second is an absolute joke. They have devalued the program to the point that any future cruises I have on Royal will not involve gambling any of my money, I'll save it for lines that actually value my business. Has anyone actually seen any value in Masters that I am somehow overlooking? .