maryandmarge
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Posts
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About Me
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Location
Valley City OH
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Favorite Cruise Destination Or Port of Call
Alaska
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maryandmarge's Achievements
Cool Cruiser (2/15)
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Problem trying to apply payment with HAL gift cards online?
maryandmarge replied to Euby's topic in Holland America Line
I too had trouble entering my gift cards towards my final payment. It took all the info but then wouldn’t finish the transaction. I saw the place to enter the credit card info under the gift cards so I tried to place a charge of $100 to my Discover card along with the gift card payment. When I hit enter it said transaction complete. I thought all was good until I made the final payment and asked my PCC to send me a new invoice showing paid in full. I checked and the day I made payment with both gift card and credit card it showed the total being charged to my Discover card. When I checked my gift card balances still showed the $500 on each of them. After talking to my PCC again he gave me the reservation accounting department. Their phone number is 888-663-5384. I called and she informed me that if you enter gift cards and then try to also pay some with credit card - the credit card automatically takes the full charge and the gift cards are not charged at all. I questioned why they even give that option to combine different options of payment if it didn’t work like it should and she didn’t know. She also could not tell me why it wouldn’t accept just the gift card payment. She was great to work with and took the gift card numbers and she put the credit back on my Discover card. Hope this helps. -
The Fleet Report and Daily for Tuesday January 30th, 2024
maryandmarge replied to kazu's topic in Holland America Line
Watching the Konsingdam leaving San Diego pier right now on the San Diego Web Cam. What a gorgeous ship. Safe travel to Debbie and Sue and all the others from the daily.- 110 replies
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I hope you all have a great time - lots of blue skies and calm seas. Debbie and Sue - wish we were joining you on this fantastic cruise. Seems like you have a great group to hang out with. I’ll have to follow your adventures on the daily. Have lots of fun and please give Sue my congratulations on her new grand baby. Maryell
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The Fleet Report and Daily for Sunday January 21st, 2024
maryandmarge replied to kazu's topic in Holland America Line
Bruno - thanks for taking the time to update all your cruise critic friends on the status of your dad. I know this is a hard time for you as you had hoped one day to be able to cruise with him again. Please take care of yourself and know that you are always in my thoughts and prayers. Maryell- 76 replies
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Any suggestions to get from Vancouver to Seattle?
maryandmarge replied to Flydude1063's topic in West Coast Departures
I guess for us it is more than one thing that made us decide to book with Holland. The knowledge that if anything happens on the way to Vancouver the ship will wait or Holland will make arrangements for us to catch up with the ship. Plus we like the convenience of not having the extra stops and time spent on the bus. We have booked shuttles in the past with Holland without issues for the difference in the price wasn't an issue with us. -
Any suggestions to get from Vancouver to Seattle?
maryandmarge replied to Flydude1063's topic in West Coast Departures
That sounds great for younger people in great health - but not an option for us as we are 2 senior citizens with back and knee issues. For us it’s worth the extra cost to hand our bags over to the cruise line shuttle and not have to struggle with it. Maybe this option will work for the original person that posted. Thanks so much. -
Any suggestions to get from Vancouver to Seattle?
maryandmarge replied to Flydude1063's topic in West Coast Departures
We are on a 14 day Holland America round trip Alaska out of Vancouver May 5, 2024 and found much better flights out of Seattle. Holland offers a shuttle before and after the cruise to Seattle Airport. The cost is $84 each way. It is more money than the Quick Shuttle but it doesn’t have the extra stops that the Quick Shuttle shows on its schedule. Maybe Princess offers a similar shuttle next year. -
Thursday December 14th, 2023 -- The Fleet Report and Daily
maryandmarge replied to richwmn's topic in Holland America Line
Bruno - So glad to see your updated posting. Since meeting you on the 2021 Alaska cruise I always watch for you to post to see how you and Dad are doing. Was sorry to hear about your stroke but good to hear that you made it thru without new deficits. I’m sure the new location has made life easier for you to manage with your Dad. Dad is blessed to share his living space with you as you are such a caring person. I hope someday that we will be able to cruise together again. I wish you two a wonderful holiday - and please when you have time - keep us updated. Take care Maryell- 123 replies
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Thursday December 7th, 2023 -- The Fleet Report and Daily
maryandmarge replied to richwmn's topic in Holland America Line
Thank you so much -
Thursday December 7th, 2023 -- The Fleet Report and Daily
maryandmarge replied to richwmn's topic in Holland America Line
Thanks Roy. I have followed along on the daily for quite awhile - seldom do I post. But I was lucky enough to finally meet Debbie and Sue and hang out with them on our 25 day Iceland cruise on the Zaandam this August. Also met Sandy and her Husband. It was fun to put faces to these people I’ve been following. Cruise critic is a great place to get useful information for upcoming cruises. The Daily has some delightful and caring people posting and I enjoy following along. Maryell- 69 replies
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Thursday December 7th, 2023 -- The Fleet Report and Daily
maryandmarge replied to richwmn's topic in Holland America Line
Debbie - congrats on the upsell on your Hawaii cruise. Hope you and Sue have a great time. Maryell- 69 replies
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Has Holland America offshored its personal cruise consultants?
maryandmarge replied to Pylon's topic in Holland America Line
I have the same experience with my PCC who is in Seattle and hope I never lose him. He always has time to answer my questions and I never feel rushed when on the phone with him. I can either call or email him and have always gotten a response quickly. I wish every one had the same experience with the PCC as we do. -
Thanks so much - makes me feel a lot more confident in our choice of flights to return home.
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Thanks for your response. Hoping as the month goes on others coming off the cruise ship and heading to the airport will also give us some input also.
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I’m hoping that’s true - but because they are closing the one big tunnel this week for the rest of the summer - people have expressed concerns in traffic holdups. Even Holland sent out an email last week warning of possible delays. I really don’t want to reschedule flight home to later flight. Thanks for your response.