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L2float

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  • Content Count

    298
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About L2float

  • Rank
    Cool Cruiser

About Me

  • Location
    Florida
  • Interests
    Cruising and beaching
  • Favorite Cruise Line(s)
    Celebrity
  • Favorite Cruise Destination Or Port of Call
    Alaska

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  1. Yes, I did press 2. Thank you for mentioning it, though! We've decided to just stick with what is offered this trip and pay for the extras as we go. On our Meraviglia trip, they claimed to have run out of my favorite plus beverages and it was a fight to get plus wines in the dining room. We're just going to go with the flow... No more holding for 30 minutes to try to upgrade.
  2. We have a US booking for YC on Divina for March. We have called twice to upgrade to Premium+, but were told that there is no upgrade and that Premium+ is the drink package included with YC. One of the agents had me on hold as she conferred with a supervisor and insisted that YC included the top package. We sailed Mera in November and enjoyed the +. We paid for it prior to booking with no problem. It appears that we will skip it this time or pay the 15% up-charge onboard.
  3. Isn’t that the truth for all of us! My husband retired last year and we had stashed away for some travel this year. If I had t planned all of our trips last year, I would have waited it out. Maybe by the time you cash in, they’ll know what they’re doing! Lol! Ok. Maybe not.
  4. Thanks everyone. It's kind of funny. It feels like I have won an Olympic sporting event! I'm with Bea when it comes to shopping around. We, too, are stuck with our summer Med. cruises as we have also purchased nonrefundable flights and booked hotel rooms. I'm also saddled with a September sailing in the Caribbean, as I have family flying to Miami to meet us on that trip. I know the on-board experience will be great. I'm committed to not calling to change ANYTHING on these booked sailings. No more headaches! It stinks that they won't allow us to upgrade to Premium Plus in YC in March, but I just can't call back. I'll drink Bud Light if it means not contacting MSC by phone. After September...we're ready to explore other waters...or even lands! We will reach Diamond this summer. Wish the perks were worth the work. I really hope MSC improves their customer service. I want to stay!
  5. Hallelujah! After 7 weeks, 25 emails and phone calls...many of which were dropped, we finally had our ocean cay voucher applied! I called today and the first woman said that she had it taken care of. When I asked her for the amount of the voucher, the line went dead. I looked up my booking to see that they had credited me less than half of the amount expected. It turns out that they gave me 20% off the future cruise cost, not the original cruise. I called back. This woman misunderstood the voucher and thought I was only supposed to get $100.00, which was the amount of the OBC we were given on the original cruise. Now, they were going to give me even less money! Finally, I was able to explain the voucher and had them read the letter from the captain which stated it was 20% of the original cruise fare only. I received an email about 30 minutes later with a confirmation showing the correct price. I double checked online. It's all good! Why was this SO DIFFICULT? Whatever will I do with all of my free time, now? Oh, I can start planning my cruise!
  6. I’m so glad that it finally worked out for you! We’re still calling and waiting.
  7. That sounds well worth it! I’ll definitely keep it mind. It’s crazy that there are no Martha Stewart excursion reviews. Thanks so much for posting!
  8. It sounds like it all depends on who you get. I asked the last agent if I could give her my number and have her call back if the call was dropped, due to previous experiences, but she told me that they can’t do that! I don’t recall if the post was on this thread or not, but I totally agree with someone who said to make sure you are satisfied with your booking when you book and don’t call to change anything, ever! Secret to a happy MSC cruise?
  9. Aerynsun- Did you go for it? Anyone else? We're trying to find reviews on Martha Stewart excursions. There doesn't seem to be a lot of info out there...or I'm not a great researcher!
  10. You called on a week day, correct? I'm just trying to figure out when she might be working. Maybe she'll be there on Monday? The holiday? I'm off that day and will give it another go. I did finally receive a confirmation number from reservations acknowledging that a request has been made to apply our voucher. That's a step forward!
  11. I wish I had been on that sailing with you and Bea! We were on the Nov.. 24th cruise. I’m glad that you have finally received your credit, but disappointed it was not for the full amount. Hope to cross paths on a future voyage!
  12. Same here! We emailed and texted but didn’t hear back. I can’t believe that the voucher number is the booking number! You just don’t know how many hours I’ve spent trying to apply the voucher. I’ll call tomorrow and give them the booking number and see what happens! Join us on Divina in March or Med in June! We booked last summer. We’d love to hear from you. Thanks for the tip!
  13. I logged in tonight to see if I had received a credit for my voucher yet. Not only have we not been credited, but neither of us is able to log into our reservations. I can log into my account, but my husband can' t even do that. He just gets a blank page. We have 4 bookings and are unable to access any. It shows my voyager club info and nothing else. Hoping it's a system glitch and that my reservations haven't been lost. MCS is just too much work. 😡 We can't get in through our MSC account or booking number. As as an aside, one family that we encouraged to book with MSC just got status matched to Gold, received the voyager club and teacher discount and had excellent customer service. Oh, to be a new customer again. They seem to honor them more than the old faithful.
  14. So glad for you! Wish it would happen to me, lol! Seriously, thank you for a bit of hope.
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