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Nashna

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About Nashna

  • Rank
    Cool Cruiser

About Me

  • Location
    Haymarket, Virginia
  • Interests
    Cruise, travel, cooking
  • Favorite Cruise Line(s)
    Regent, Windstar, Cunard, Princess
  • Favorite Cruise Destination Or Port of Call
    Europe

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  1. Several passengers in the YC had this discussion onboard the Davina in January. I decided to ask the concierge. She said that they DO receive all of the DSC. Having been on another cruise line, where a crew member asked if we had taken off the DSC, after we gave him an additional tip, we knew he asked because he would have been forced to put our tip in a kitty, if we had removed the DSC. I was curious as to MSC's policy. Currently on MSC, if you tip extra, the individual gets to keep the total tip. The concierge told me that she had worked on other lines where the crew's pay was reduced when the DSC was removed by passengers. She said it was devastating for crew members who counted on the DSC as they received a paycheck that was lower than expected which meant that they have less money to send home. She also indicated that was a reason she was no longer with that cruise line. There were passengers in the YC that opted to remove the DSC from their accounts so that they might just tip individuals. We opted to keep the DSC on our account and tipped the outstanding crew members who served us so well. It was nice to know that the crew members who we did not individually tip also received a reward. ___________________________ I do not believe that my question to the concierge regarding tipping was out of line. I did not ask about her financial situation, I asked about MSC policy. The concierge position in the YC is different than a room steward or a waiter.
  2. Some folks do tip in advance. My husband has Celiac Disease and we were really impressed with the MDR. Their special GF menu was fantastic. Their is a special kitchen just for GF. I had several items off the MDR GF menu and they were really good.
  3. We pre purchased the 20 piece and were so glad we did. The clothes looked great and I never saw any laundry deals onboard. We would have been stuck paying the individual prices.
  4. Several passengers in the YC had this discussion onboard the Davina in January. I decided to ask the concierge. She said that they DO receive all of the DSC. Having been on another cruise line, where a crew member asked if we had taken off the DSC, after we gave him an additional tip, we knew he asked because he would have been forced to put our tip in a kitty, if we had removed the DSC. I was curious as to MSC's policy. Currently on MSC, if you tip extra, the individual gets to keep the total tip. The concierge told me that she had worked on other lines where the crew's pay was reduced when the DSC was removed by passengers. She said it was devastating for crew members who counted on the DSC as they received a paycheck that was lower than expected which meant that they have less money to send home. She also indicated that was a reason she was no longer with that cruise line. There were passengers in the YC that opted to remove the DSC from their accounts so that they might just tip individuals. We opted to keep the DSC on our account and tipped the outstanding crew members who served us so well. It was nice to know that the crew members who we did not individually tip also received a reward.
  5. Jeannot was our butler from January 17 to January 28th. He was great. Eve was the concierge and she was amazing. She left a few weeks ago to go to Seaside.
  6. This is fascinating. I just assumed that passengers sailing on cruise credits would have to gamble onboard to continue to sail in the future. Now, it appears that there are several different ways to get free or greatly reduced cruises. If someone sails on MSC on credits earned at a land casino, are they obligated to gamble a certain amount in the ship's casino?
  7. Great explanation. Thank you. So you are not obligated to gamble onboard?
  8. We had a similar issue with a 10 percent discount. It took about four months to see the discount. I was told that since I wasn't going for a year, I was at the bottom of the pile and as it became closer to travel, my turn would come. They told me that the discount appeared to be legit and I would eventually process it. I was also told that they were overwhelmed by the discount offer and they were not prepared. I expect the same thing has happened here. After three phone calls and several e-mails, my invoice including the discount, magically appeared one day.
  9. On our June 2019 Allure sailing, we met folks who were on a complimentary cruise they earned from their casino. When sailing on MSC's Divina in the Yacht Club, we met several people who were sailing complimentary due to their casino credits. I know our particular 11-day sailing was always sold out. Both of these passengers had booked four and five months in advance. This was not their first experience In the YC and they had future MSC cruises booked as well...in the Yacht Club. We are not gamblers, so we will never attain casino status. However, I am curious as to how this program operates.
  10. We were on the Divina for 17 days in January. We loved our square room...16034. We were not able to book a square room for our 2021 sailing on Seaview and are fine with a regular balcony room as the YC experience is why we sail on MSC. I'm sure you will enjoy your anniversary. Let your butler and the concierge know that it is a special anniversary cruise. We found that both were outstanding and our concierge's extra attention to detail was amazing. If you want something...ask!
  11. They do not have wine in the mini fridge. This was not a problem for us as we just called our butler when we wanted wine. One evening, the bartender in Top Sail, gave us the whole bottle to take to our room. You can substitute canned sodas. Our fridge had regular coke and they exchanged it for diet. Our butler told us that they have no control over the mini fridge as it is a separate department. The peanuts are fantastic...especially the chocolate covered ones. Ours were replaced daily. The room service menu is the same one for the entire ship. If you want something like cheese and crackers delivered to your room, you just call room service. We eventually found out that when we called room service, we actually were calling the YC concierge. YC guests can order items not listed on the regular room service menu....just ask. We loved having coffee and juice delivered each morning. Since most deliveries were handled by our butler or his assistant, we just tipped them at the end of our voyage.
  12. We looked forward to visiting Maya Chan on our January MSC cruise. I had pre-paid our reservations with Paypal. The night before our scheduled visit, I turned to tell my DH how much I loved the evening show and missed a step at the end of the aisle. I found myself sprawled on the floor. I woke up the next morning sore and bruised. Frankly, the thought of walking down the pier and navigating the port was just too much. I e-mailed Maya Chan to let them know our situation and to inform them that we would not be visiting. Since this was just hours prior to our scheduled visit, I thought our $118.00 was gone. The next day, I received notification from Palpay that the $118.00 had been refunded. I was shocked as if we had booked a ship's excursion, we would not have received a refund. You can be sure if we booked another cruise that includes Costa Maya, my first thought will be to book Maya Chan. Obviously, what I've heard about them is true...this resort is run by very nice people.
  13. Your review and photos brought back wonderful memories. We had the same butler and the exact same stateroom...16034. I was told that these rooms were difficult to book as MSC preferred to use it for bookings of third and forth passengers Our 11-day sailing disembarked on January 28th. We are also booked for January 21st in the Seaside in YC class. Unfortunately, those square rooms were all sold out.
  14. We quickly realized that when we called room service, the YC Concierge answered the phone. We were not dealing with regular room service. At first, my husband didn't want to call for a pot of coffee and juice as soon as we awoke. I called the first few days and then he realized that this was a delightful perk and we ended up calling every morning but the last. By day four, the concierge would say, "Good Morning, do you wish to have the usual juice and coffee?" The last day is a hugely busy day for the butlers, so we just went to Le Muse. We also ordered wine on several afternoons with cheese and crackers as we were enjoying reading on the balcony. Another perk that was not mentioned, but really helped was taking an MSC Shore Excursion in Panama. Our butler took us directly to the tour outside on the dock. We did not need to wait in the lounge with the rest of the tour. There were two buses and our butler introduced us to the tour director who assure our butler that he would take good care of the six YC passengers. When the buses arrived, we were the first passengers to board.
  15. My husband asked for it on the first night and they brought it to the MDR every night. When we were in the YC, he also just mentioned it once and it came every night. MSC has a separate kitchen that just does GF. They have a menu printed every day, you just need to ask. Bob would check out both menus and then pick from the one that he wanted. Only area where they did not match the regular menu was in desserts. He pretty much was stuck with ice cream.
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