floridafolks

Did Elite and above actually get priority? Others reporting it was totally first come first served- no priority for CC status

How about cabins that come with benefit of priority tendering- was this done or were they not given that benefit?

Glad your March points appeared- our 3 April cruises also just appeared. Now if they will just credit our Feb cruise, we will be caught up. They originally credited everyone on Feb 12 cruise with 0 points- said this was necessary to keep us from getting unwarranted points on Celebrity for Feb cruises. They said they would go back and hand credit everyone correct points after the IT break off, but so far nada.

That too was our only “issue” onboard- it seemed that quite a few did not have their TA OBC credited upon boarding. Our Azamara OBC was all there upon boarding. After showing proof of the little $200 TA OBC- they kept saying it would be credited the next day. Well not- halfway through cruise, I decided this aggravation was not worth it and told them so. The guest relations agent went behind the wall and came back and said it was now credited. Only problem was our TA OBC has always been refundable but they made it non refundable so it needed to be spent. Good Luck

It is no wonder that people are reporting Travel Agents steering clients away from Azamara!

Well just when I think the website cannot get anymore messed up- I looked into my account(to see if there has been any movement in getting missing loyalty points from a February cruise(not) and I see what has to be one of the strangest errors. After 11 Azamara cruises since the covid restart, we decided no more until the mess is cleaned up. Up until yesterday, my account correctly reflected no upcoming cruises. Well today it lists One upcoming cruise- the April 29, 2023 cruise I already completed. And to make it even more ridiculous- when it lists how many days until it sails- it lists Negative 15 days. - so I have an upcoming cruise in negative (-15) days! So crazy- could not make this stuff up. Just had to laugh!

Thank you baynonno1- that is exactly why I asked. Within the past year, Azamara was scheduled to dock at WTC in Barcelona and was told without much notice that they had to go across the bridge at Moll Adossat. Azamara was not happy about it, but nothing they could do. I see now that the OP has confirmed WTC today. (We just arrived at our hotel in Barcelona minutes ago- anxious to board tomorrow. )

Your blog makes us even more excited to board the Onward again on the 15th. When you dock in Barcelona on the 14th, would you mention in your blog whether you are docked at World Trade Center or way across the bridge at Moll Adossat. There is some confusion which place we are suppose to board on the 15th- that would really help us. Keep enjoying the cruise!

Thank you for the suggestion to use Chrome instead of Safari. Unfortunately when I click on the paper/pencil icon I only see the shore excursions that I previously booked before the migration! ( and saying I owe for two excursions I had paid for! So frustrating- I am giving up and just hope they honor all my confirmations. - I have 3 cruises booked this month(April) so I am triple frustrated. Phone keeps saying no more calls for the day even when I call shortly after opening. The only difference in info on Chrome vs Safari for me was my loyalty point total. I have 435 fewer points on Chrome than on Safari- neither of which is correct. Why is is different from one browser to another is a mystery. Before migration, I had planned to book 2 fall Azamara cruises while onboard this month- no longer- found two Celebrity cruises during that time period- seems like a lot less pre-cruise frustration.

What do you do to see excursions for a booked cruise? We have 3 cruises in April and all I can see are shorex that I booked pre- migration using OBC. ( Some of them still say I owe money on them even though I have receipt from Azamara as fully paid)- There are a couple more excursions I wanted to book pre-cruise, but I cannot even see the excursion lists. Of course my remaining OBC has all disappeared so I guess that is not available. I wonder if I called- can they see my correct OBC and purchase shorex by phone? I have tried calling several times to be told that they are not taking anymore calls that day, so I do not want to waste more time if they cannot accomplish what I need.

I am glad that was true for you- it did not sound like that was the case onboard for nonrev1. Are you saying that your online account said you owed money, but onboard ship’s system said all was ok? ( online says I owe money for shorex I already paid) Was all your correct OBC available when you boarded? ( I was planning on purchasing Experience More package with OBC which could not be done pre-cruise and nothing is there) If that is your experience then that would give me hope as we will be on Onward as well. If I have my correct shorex tickets waiting in the envelope in my cabin not owing money and the correct OBC available, I will be a happy camper - all else can happen when it happens!

Appreciate the onboard update- We have 3 cruises this month(April) and they are all in a state of mess! I do not care that my points are messed up as long as my loyalty level and associated benefits are applied. I do not mind having to recheck- in at pier. But I do mind having to spend a day or so onboard trying to prove I do not owe them money and that I have a lot of OBC remaining after my shorex purchases pre-IT transition. At least I have documentation for all this, but I really do not think it is fair to have to give up time on a cruise to sort this out. That is where my patience ends! The onboard experience is why we keep cruising Azamara- I feel sorry for the guest relations onboard- with “sorting out” needed for so many. I hope the Hotel Director is aware of how mixed up things are and handles this to minimize passenger inconvenience! Please post an update to let us know how things easily things are sorted out and what proof we might need. TIA

Same here regarding 2 excursions needed to be paid- even though they were paid with available OBC( have the receipt) - and no mention of the remaining OBC that had been available to use pre/ cruise! This is for April sailings. I am so grateful for this blog as I might worry something is wrong with my bookings, but Since others are experiencing same thing, I believe something is still wrong with their new system transition.

Do you know if VAT is added to Experience More packages(which include beverage packages) when purchased onboard?(no non-EU port) That could add a good chunk of change.

Those of us on Onward Lima to Miami that finished Feb 28 were awarded “0” points. A call to post- cruise satisfaction said we most likely will not see correct points awarded until after the IT changeover.