My TA called and I recieved an email shortly after on Friday. But I have not heard anything from virgin since. My TA called yesterday but could not get through.
Your request has been received, Catherine.
We’ve received your request (Case #XXXXXXXX) and our team is diligently working on it now. We’ll be in touch within the next 7 days with more information — so don’t worry, you’ll be hearing directly from us soon.
Booking Number: VLXXXXXXXXXX-XXXXXX
The Virgin Voyages Team