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mj_holiday

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  1. Thanks for your comments. This is new for us, DH recently had back surgery. There is a place on the airline web where you manage your air tickets to request a wheelchair.
  2. The on line survey at the end of the cruise was implemented before Covid. This survey is done using the intranet (not the internet). The intranet is also used throughout the ship for things like restaurant orders, account balances etc. It is a learning experience getting logged on for the survey. Once I get logged on, I found it fairly easy to complete. But, I do not like the fact that I am not able to rate/discuss the last couple of days. It is my understanding that the midcruise survey stays on the ship. The end of cruise survey goes to corporate for metrics, passenger comments and process issues, etc.and this would be reported back to the ship. It would be interesting to see the percentage of surveys completed compared to lines that use the mail surveys after you disembark. It is a shame that Regent newbies somehow did not get the notice about the survey. I have found out I have missed some things that are displayed in Passages in a box like ads are. I use to just skip over these, not any more.
  3. Thanks for your responses. Looking at the airport web for reserving a wheel chair, they also mentioned carts that you get at central locations. My husband can walk, just not very far. Does anyone know about getting a cart? How close are they to the gates?
  4. Dec 2022 we did Cape Town to Cape Town, things just opening up from Covid. We did a Pre-cruise to Victoria Falls. All of the logistics were great. In J'burg a Regent rep walked us (just across a road) to the Intercontinental gave us green ribbons for our suitcases that were to go to the ship. The next morning the Rep got us to the airport and walked us as far as security. After we got out of immigration in Zimbabwe we were met by a rep and we went to the Victoria Falls Hotel. The only hiccup during the trip was the hotel had different expectations for our eating (way more dinners planned) than we did. We headed to Cape Town had delayed flights and were late getting in, were met by a Rep and taken to the Radisson Blu, our suitcases we had left with a ribbon were in our room shrink wrapped. Our post trip, Winelands, had some very nice winemaking places to go and the Aquila Camp was good, but no over night. We stayed in Cape Town. I to was worried about getting into the vehicles, the one we got into to go see animals was very, very easy to get into. If looking at 4-6 days type safaris, I would try to find some pictures of the vehicles. Attached is the vehicle used at Aquila and they had a ramp to step from. DH and I are not ones to head to a camp for 3 or 4 days, so this suited us.
  5. For those of you who have flown into Narito, could you give me an estimate as to how far is it to luggage and customs/immigration. I am trying to decide if I need to reserve a wheelchair for this walk.
  6. You will love Copacabana. Thanks for starting this and taking us along with you.
  7. We have gotten USA today in the past. For those who do not get paper newspapers, there was always a selection of newspapers in the library (at least pre-covid)
  8. During Covid, Barbados advertised about their great web access and a great place to work from a distance. Then when cruising was just beginning to open up, it seemed like several cruise lines started or ended cruises at Barbados. Barbados is getting way more tourist than they can handle.
  9. When you are eligible for a night in a hotel before the cruise, and you take a 3 day pre-cruise, you cannot combine the two as mentioned, but you will get the credit for not taking the included room.
  10. If you "pre-tip" at the beginning of a cruise, it will not be secret. People will be able to tell by the service, or 'smarming' over you. I have seen it. I first saw pre-tipping in 1971 (yes I can remember that) in Italy at a service station with a "cafe" inside. You identified what you wanted and went and paid for it. You then took the receipt you got and held it up with a Tip and waited for someone on the other side of the counter to wait on you. Needless to say, the bigger the tip the faster you got served. Friends of our recently went on their first Regent cruise and asked us about tipping. I explained about writing comments about good service and who provided it. and that was a very good thing to do for the crew. When they got home, they admitted that tipping was easier, so they tipped. If writing good comments about service didn't take time and energy to accomplish, it would be done by everyone. It's not done by everyone and so your comments will be sure to stand out.
  11. Reviewing the excursions for our upcoming Japan cruise, I decided I need to look into the Shuttles that Regent has for each port. Has anyone who has been on a cruise around Japan used any of these shuttles? Is there something that will tell you what the frequency is, where it leaves you in town. We have only used a provided shuttle once, many years ago in Israel and the frequency wasn't very often.
  12. After selecting excursions prior to the cruise using the descriptions found on line, be sure to look at the errata sheet that will be in your cabin with updates. At times these updates included a change in the activity level of the tour.
  13. I completely agree with Pcardad on providing a positive comment regarding specific staff members in your end of cruise survey. Also remember the mid cruise survey. I complemented a crew member for some excellent help given in LaVeranda in the mid cruise survey. Two days later the supervisor of that crew member found us at lunch and thanked us for the comment and saying it will help him to get a raise or promotion for the crew member.
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