On a recent use of their service I booked a shuttle to go from Days Inn to the Port for a private shuttle for 6, I was quoted a price for the shuttle without incident and sent a confirmation for a 10:30 pickup so as to be slightly ahead of rush to get checked in..
At 10:30,,, no shuttle, I rechecked confirmation, yep everything looked in order.. 10:35 I had callto re verify.. everything was in order,,,, according to whoever answered phone , 10:40 I called and to my surprise here is where things took a turn the wrong direction…I was told that they do not book private shuttles to port and whoever took reservation did not know what they were talking about…and had not right booking a private shuttle.. I was then told our shuttle would be there momentarily,,,,,, a shared shuttle arrived and called my name party of 6. The driver said he was overbooked, but would make it work… a gentleman forgot something at the previous stop and ran back to retrieve as we waited to get a seat.. To make it work a young man had to sit on his fathers lap,, we arrived at port finally around 11:10,,,,, not impressed as lobby had way more guests then I expected….I have sent 4 emails to Cocoa Beach shuttle to see why the mixup. And no reply….This is the reason for my post….