SoccerMom#3

We also are happy with Lift and Shift. We switched our October 2020 Mediterranean cruise on Edge to October 2021. Same cabin, same perks, lower price.

I've been on hold for 3 hours and still waiting for info about our FCC from our cancelled May 3 Harmony cruise. I wanted a refund but since we used FCC to book that cruise, I can only get FCC. I know they are swamped but this is ridiculous. And now they have hung up on me!

This is what I was told the other day in a letter from the Executive office. FCC used to book a cancelled cruise will be good till December 31, 2021. I don't know if we will get 100% or 125% so hopefully I'll find that out once I get our FCC in writing. i'm just happy they extended the date till December 2021, not October 2020. Ourusualbeach, thanks for all your advice and info. I am very appreciative! Elise

UPDATE Wow! Miracles do happen! I emailed the RCCL CEO about 10 days ago and today I heard back from the Executive Office. They are extending our FCC so that it expires December 2021 like all others on the cancelled May 3 Harmony of the Seas. To be honest, I was surprised they responded to my email, let alone extended the FCC even though it was the right thing to do. Time to plan our next cruise. I'm #RoyalLoyal again

We only got FCC for the cancelled Hurricane Dorian cruise.

They didn't offer a cash refund for the first FCC as far as I can remember. Definitely lesson learned 😏

We used FCC we received when our Hurricane Dorian cruise was canceled for our May cruise so they are telling me FCC is my only option and only good until October 31, 2020.

They didn't give me the cash option. I would have done that for exactly the reasons you state above.

I waited until Royal cancelled since I figured they would give a better deal. Nowhere in the email they sent canceling the cruise does it say if FCC was used to book the cruise, then the original FCC would be refunded at 100% and expire October 2020. The email says over and over again FCC will be 125% and expire December 2021. I truly appreciate everyone's advice, support and commiserating with me. I'm glad to know others don't think I'm being unreasonable.

Thank you so much for this info.

Each of the 4 reps I've talked to has told me it is a sail by, not apply by, date. I'll call again tomorrow and press them on this distinction since I also want it in writing, I don't have the patience to make the phone call today.

My daughter, who is sailing with us, posted on a Royal Caribbean social media page (it starts with an F 🙂 ). A customer service rep direct messaged her Friday and said they would look into my daughter's request to have the FCC extended to December 2021. Today she heard back and the customer service rep said no extension...FCC only good through October 2020. Until RCCL is sailing again, I won't rebook even with FCC so potentially I will only have a few months, not 6 months to make a decision. Every other travel company we are dealing with has extended their rebook time till summer 2021 and some have extended until 12/22. Royal Caribbean has no compassion and no business sense.

I asked for a cash refund both for the September Hurricane Dorian cancelled cruise and the May cancelled cruise and both times I was told only FCC. I agree... a cash refund would have been much better.

I feel for you. It's so frustrating.

I asked each person I talked to if the October 31, 2020 date was a book by or sail by date and they all told me sail by. Sounds like I need to call again., If it's book by I can live with that. I just can't sail by this October especially since it's unknown when they'll be able to sail again.