So disappointed in Oceania! We are about to go on our fifth Oceania cruise. We like to book our air with Oceaniaat least going with Oceania so that if there is a problem with the airline or any cancellations Oceania will get us to the next port. We booked premium economy going from Toronto to Lisbon. We are due to leave in November. Yesterday I went online and checked where our seats would be and low and behold we were not booked in the premium economy. Not only were we not booked in premium economy but the airline they booked us on does not even have premium economy! I got in touch with my travel agent who got in touch with Oceania and even though the invoice said premium economy they said that because I asked for custom air they dropped the premium economy. My husband is 6 foot two and would be totally uncomfortable in an economy seat for an overnight flight. We always book premium economy! Oceania would not get us new flights, would not refund our old flights, and was not at all helpful! Very very disappointed and no way to begin a holiday.
If I were in the Customer Service department at Oceania I would at least refund the cost of my flight in order to have a happy customer. It would be a small price to pay for our return allegiance. Just saying…….
