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About LewiLewi

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  1. After three months of submitting documents, etc. to Windstar and being told that they were "working" on it, I finally asked my Travel Agent to intervene. They told her that we would not get reimbursed for our airfare because they had returned our money for the TA on the Star Breeze. However, because of the cancellation of the Star Breeze, we were stuck in Lisbon, after taking the Star Legend across. The only way we could get home was by air. They refuse to reimburse us for that. I don't know what else to do. So disappointed in Windstar; we are thinking of cancelling our next cruise with them.
  2. Lew and I also loved the Windstar Legend TA Cruise. We were on for 23 days from San Juan to Lisbon. After doing more than 165 cruises on most other lines, Windstar has become our favorite. We are also booked for another cruise in Nov. We are still waiting for our airfare refund, because of the Star Breeze cancellation, to get processed. I’ve submitted papers three times. Hopefully, this time will work.
  3. I’ve just resubmitted for air reimbursement. This is the third time. I emailed with info on the Smartsheet in Dec. and again in Feb. and heard nothing. Each time I called I got the standard answer “they are working on it, we are a small office, etc.”. Yesterday I called once again and was told that they got my info but could not open the files. Why couldn’t they have told me this a couple of months ago. I just put all of the required documentation in a large envelope and mailed it to them Certified Mail. I will let you know how this goes. Incidentally, we really enjoyed our cruise on Star Legend and have booked again for Nov.
  4. Thank you all for your replies. I will check with the front desk as soon as I board.
  5. That is strange. OBC’s are used on every other cruise line towards gratuities. What are the daily gratuities and can you choose to not pay them automatically, but rather pay them individually at the end of the cruise as you see fit?
  6. I have just read a post on the Windstar CC board that says that onboard credit can not be used toward daily gratuities. Is this correct?
  7. Thank you both for your information.
  8. We will be on the Star Legend next week. What is the name of the Port in San Juan? Are we better off with a private taxi or Windstar transportation? How long does it take to get to the port from the San Juan airport? Thank you.
  9. On our World Cruises on Cunard, a hot breakfast was delivered every morning within 5 to 10 minutes of our specified time. We also added items frequently, no problem. If we decided to call in a breakfast instead of leaving it on the door the night before, it was usually delivered within half an hour of placing our order. Best service ever.
  10. There are private taxis available as you come off the ship. We hired one to take us around the island and stopped at Aggie Grey’s for lunch, the first time we visited in 2017. On our second visit we just walked around the port area where there were displays of local crafts and went back to the ship in time for lunch.
  11. We consider ourselves to be good sailors; however, we have never before crossed the ocean on such a small ship. Time will tell.......
  12. We are doing a TA as well as a Caribbean cruise on the Legend; we will be sailing for 22 days, from San Juan to Lisbon, Portugal. We enjoy sea days very much. I hope that there will be some activity during the day, but am not counting on it. They do have a library, and that will be fine.
  13. Thank you for your quick response. It has put me more at ease. I am looking forward to this upgrade from the regular window suite. This will be our first time on Windstar and we are looking forward to it.
  14. We were just upgraded to BS1 balcony cabin on the Star Legend. Has anyone been in this cabin and is it a quiet cabin? We saw one review from the UK which states that it is near a noisy service area. Has this been your experience?
  15. Thank you all for your responses. We agree that the QV is probably going to be our choice in 2021. We are watching the prices, hoping they will come down a bit.
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