CruisinCouple2010

1 hour ago, PacnGoNow said:

Then tell them that. Tell them it needs to be escalated to an IT supervisor. 
 

Or, like @JF - retired RRTsuggested send an email to Jan Swartz and John Padgett.

 

I sent an email to csteinke one week ago and have heard nothing as yet. If no response by Monday I will email Jan Swartz.

6 hours ago, PacnGoNow said:

At this point, do everything on the website for your checkin, including DMW if it’s not already in there.  
There have been a few that have reported this recently, probably due to the changes they have made on the App. They fix one bug and then it causes another.  IDK when this will be fixed.

 

Sometimes it does reappear. I’ve not seen that as the case lately, though.

If yours does reappear, let us know.

 

I still would report it, either call in and talk to the Medallion App team, theres an option to do that, or a call back feature.

 

Or, email them with your name, dob, ship and sail date and booking no. to:

 

askoceanmedallion@carnival.com

 

Thanks for your reply. I will call tomorrow about this situation and while I have them on the phone I will bring up about the continuing medallion net problem.  I hope they don’t say we will make a ticket as I  have heard that so many times on different problems and still not one of them have been fixed. 

Our problems with the app just seem to continue. For some reason our upcoming cruise has now completely disappeared from the app. Both mine and my husband's.  I thought after a day or two it would show back up but no.  So much for filling out the information and being in the green lane. I have already tried deleting the app and reinstalling, tried adding the booking # to it and none of it worked. Has anyone else had there reservation disappear? If so did it magically reappear after so many days? Of course the reservation is still on our Princess account website.

1 hour ago, PacnGoNow said:

 

You know from reading the posts recently, many including myself have joined the massive 

bug they have now on the App MedallionNet in the last few days.

It is exactly, for me, the same as you’ve experienced for 6 mos. 
 

It has been reported by several of us to IT also.  IDK why yours wasn’t fixed long ago.  I would, as you say,  by October, call in and purchase it.  No way would I wait until OB, unless I had no choice. 
 

This should be corrected by Ocean Medallion App team, not OB. They can’t do updates to the App.

 

Did you go to Guest services to purchase the MedallionNet package with your discount?  Or, had you already purchased it with Princess before departing?

 

Would you try one thing?  Sign out of the App and the website.  Go back in to the website and change your password.
Sign in to the website and the APP with your new password.  Did it change anything on the App?  

 

Try signing into the App again with your new password tmrw. LMK if this did anything to the App, specifically, MedallionNet. 

 

If this has been going on with yours for 6 mos, I’d email and ask for assistance. Could they put pressure on the IT team to get this fixed?

 

President Princess Cruises

JPadgett@Carnival.com

 

Collin Steinke
Director, Customer Relations

csteinke@princesscruises.com
 
Mario Siebaldi
Senior Vice President Guest Experience

msiebaldi@princesscruises.com

 

Please update us with any responses.

 

 

Thanks PacnGoNow for your extensive reply. I will try a few things that you mentioned but I have already decided that I would email someone at the head of the corporate offices because I cannot get anywhere by going through the usual customer service areas. 

I was hesitant about writing to one of the chief heads because it seemed it should have been an easy fix but after trying for so long I think  it's time to get someone else involved. Again thanks.

1 hour ago, PacnGoNow said:

Refresh my memory…

Is your Elite status reflected on your account on the website?

If you mean the Princess web site yes it shows elite and when we order our medallions they always show our correct status. It’s just the buying internet that’s the problem. 

I have been trying for over 6 months to get the Medallion app to show the proper Elite pricing for the Medallion Net and to date nothing has been fixed.( I previously posted here for assistance and did email again Princess). I have heard time after time a ticket is being issued to fix the error yet nothing comes of it. I have tried on board and the Ocean Navigator desk told me to see the Circle Host to get it fixed. Like people in prior posts indicate past the buck to the next person well Ocean Navigator could not fix it and neither could the Circle Host. Phone calls to Princess, recent emails to both Carnival and Princess, and trying the chat line none of them have helped me resolve this problem. Even my CVP couldn't get it fixed.

My next cruise is in November so I will call again in October and try to purchase from Princess at the half price. This has been so aggravating because you waste so much of your vacation time on board the ship trying to get back money that you shouldn't have had to pay in the first place. 

6 hours ago, Steelers36 said:

You appear to be one of the afflicted guests who has the wrong Captain's Circle Member Level icon in the MC App.  Login to MC App.  Tap on your photo in top left corner.  A menu slides out from the left with your photo again.  Overlaid on the right side of the photo is a Seawitch logo.  The color of the logo should match your member loyalty level.  If not, that is the issue. 

 

When you have called in, did you use the phone tree to reach MC App help desk?  That would be best.  Perhaps that is where the referenced ticket came from.  Of course you should not have to be waiting months and months for such a simple thing to be corrected.  I do hope the issue has made it to the right person inside PCL. 

 

In this case, you should be able to order the MedallionNet over the phone and be charged the correct amount.  Have you tried that? 

 

Another option is to write CustomerRelations@PrincessCruises.com and outline your efforts briefly and you expect to be able to order MedallionNet over the phone or get it on-board Day 1 at the pre-cruise price.  Ask them for a reply authorizing the lower rate so you can show it to the Internet Manager on board.  Do you have any record (emails for example) of this issue you could show to Passenger Services Desk on board and hope a mgr can adjust your internet charge?

 

Just trying to propose some work-arounds, etc, since your record isn't getting fixed?

 

Also, are both you and your cabinmate showing the incorrect Loyalty status in MC App?  Somtimes, it is just the one person affected.

 

 

 

Sorry, I forgot to add that my DH Medallion Class app also shows blue sea witch.

5 hours ago, Steelers36 said:

You appear to be one of the afflicted guests who has the wrong Captain's Circle Member Level icon in the MC App.  Login to MC App.  Tap on your photo in top left corner.  A menu slides out from the left with your photo again.  Overlaid on the right side of the photo is a Seawitch logo.  The color of the logo should match your member loyalty level.  If not, that is the issue. 

 

When you have called in, did you use the phone tree to reach MC App help desk?  That would be best.  Perhaps that is where the referenced ticket came from.  Of course you should not have to be waiting months and months for such a simple thing to be corrected.  I do hope the issue has made it to the right person inside PCL. 

 

In this case, you should be able to order the MedallionNet over the phone and be charged the correct amount.  Have you tried that? 

 

Another option is to write CustomerRelations@PrincessCruises.com and outline your efforts briefly and you expect to be able to order MedallionNet over the phone or get it on-board Day 1 at the pre-cruise price.  Ask them for a reply authorizing the lower rate so you can show it to the Internet Manager on board.  Do you have any record (emails for example) of this issue you could show to Passenger Services Desk on board and hope a mgr can adjust your internet charge?

 

Just trying to propose some work-arounds, etc, since your record isn't getting fixed?

 

Also, are both you and your cabinmate showing the incorrect Loyalty status in MC App?  Somtimes, it is just the one person affected.

 

 

 

Steelers36 thank you for your detailed reply. I should have mentioned in my posting that yes we are shown in blue on the sea witch logo instead of black for elite. This was explained to them every time I had contacted Princess. Several times I was told a ticket was being made to correct the problem but nothing has ever been done. I also tried calling my CVP  to buy the internet at the proper pricing and it wouldn't go through. It has been quite frustrating to say the least. I guess I will try another email but I agree with your reply that this should not be such a difficult fix yet no one seems to be able to fix it.

Can anyone explain to me how they were able to get there Medallion Class App to charge them the proper pricing for the Internet package.

My DH and I are elite yet the app shows full price for the Medallion Net and not the 50% off we are entitled to. I have tried to have this fixed while on board ship, I have called Princess on numerous occasions and I have also tried the Chat feature and after 8 months of trying and calling still nothing has been resolved. I am so tired of hearing we are making up a ticket and this will be corrected in 3 to 5 business days. 

Any suggestions at this point would be appreciated but another phone call obviously isn't going to work and if you wait until you board the ship the price is 50% off but at a higher cost.

We have also experienced a room right under the buffet and I agree with all of the above statements never again. It's just too noisy.

Since the return of cruising we have sailed on the Emerald, Enchanted, Sky, and Caribbean Princess for multiple days and b2backs and have not seen the escape room offered on any of these ships. I also believe that the pandemic is the cause.

Between October of 2021 to May of 2022 we have cruised 115 total days on Princess ships and neither my DH or myself have tested positive for Covid. I wore my mask most of the time.

I have seen 5 Skies many times on both the Enchanted and Sky Princess and have enjoyed it every time. 

We have been on the Emerald, Enchanted, and Sky since cruising restarted and no pub lunch on any to date. 

5 minutes ago, ChutChut said:

P328? Sorry, but there are NO cabins on the Promenade deck unless you slept in a club, theater, shop, etc. Also, as others have noted, if the cruise was so disastrous, why would you put down a future deposit? Makes absolutely no sense. You don't realize a FFC until you take your next cruise. You should have a credit card debit for any future deposit you made. If not, just let Princess know the name of the cruise specialist you dealt with and I'm sure they will make it right. I've cruised on the Caribbean twice and there is some engine vibration in the back of the ship. However, if your cabin was "328," that's in the front. Had it been me, I would have alerted the hotel concierge and told them about the banging. 

P328 is on the Plaza deck which is deck 5.

We have boarded many times in Port Everglades with two 12 packs of canned soda with no problems and yes it was in our carry on luggage.

It takes approximately 5 to 6 weeks and no we didn't have to do anything to start the process. Keep in mind that it has to be refundable on board credit and more than $25.00.

We sailed the Enchanted Princess both in November and December and survey was in our email inbox before we disembarked the ship. Personally I think the survey is way too long. Needs to be shortened in my opinion.

We were on the Enchanted in November and December. Yes there are cookies and ice cream. 

Ice cream is available on the Lido deck. Cookies were both on Lido and Plaza deck.

Enjoy!

12 hours ago, azbirdmom said:

 

Excellent!  Glad it's functioning.  A definite step in the right direction.

Thank you for posting this information. We were also in blue lane because of credit card but now we are in the green lane. Happy Days!!!

If it was Princess Vacation Protection then go to aontravelclaim.com

We were on the Enchanted in December 2021 and Sky Princess in January 2022 and had cleaning services twice a day. Enjoy your cruise.

14 minutes ago, Musky Ike said:

Would be a keepsake then.

I think so. After the cruise it can be our new refrigerator magnet. LOL

We received our Medallions yesterday for our November 20 cruise. They were delivered by the USPS.

I have friends currently on the Enchanted Princess and they said it's white because it represents the Inaugural cruises.  They did not have the official naming ceremony as yet. We received our white

medallions yesterday.