Interesting - still no indication that the medallion had shipped, and when I went to the new app, I could not pull up the order history. Then unexpectedly I had items in my cart. I saw that it was one part of my order (mine, not my spouse) and it showed it needed to be completed. I completed it, and received another confirmation that this would be sent. For my wife, it still showed her medallion pending. I called the number and they said that our original order had actually shipped on Jan 3 (yesterday) and was enroute with delivery expected on Jan 8. The person on the phone recommended that I not use the new app, as they were still fixing problems with it, and I should use only the old app for now. Not at all what I expected, but at least it looks like I have medallions coming.
So... don't trust the new app to provide correct status on the medallion orders. I'm gong back to the old app.... the old app actually does show the order shipped and gave me the tracking number.
However, it may be that I'll have two of at least one of my medallions... did you ever get an answer of what to do if you get duplicates? Bring both?