SeaPete

Did you happen to book during "Cruise with Confidence?"

Did you book thru a travel agent?

Does anyone have any idea of who I should contact, I need to escalate this as it's been almost 2 months and getting nowhere.

I finally got thru on the phone and was told my travel agent would have to file the claim...does this sound right to anyone? Very frustrated!

Finally got thru on the phone and was told my travel agent who booked the cruise would have to call them. Does this sound right????

Was in quarantine for 3 days with Covid and received letter while on the ship to contact celebrity engagement center for reimbursement for prorated cruise fare for lost days. I have emailed paperwork to them and not received an email back. That was end of May. I tried calling but hold time so long hung up. Will this prorated fare be in the form of a future cruise credit or credit card reimbursement? How do I contact these people. What's the next step?

Tested positive and was moved from sky suite to regular balcony room. Upon returning to port, returned home to quarantine and incurred no additional expenses. How are the days lost reimbursed? Do I need to file anything or is this automatic? I can't find anything in the paperwork I was given upon departure that addresses this question. Tested positive on a Thursday morning and disembarked on Monday.