When you say, “Got-off” , do you mean they decided to not take the cruise? I doubt they are issuing refunds. The water is rough between SF and Alaska. Not worth it for 2 ports. Princess cruises are not port intensive anymore to start with. They could have arranged stop in Astoria, Oregon, if it was available and they were willing to take a mega ship.. They are already denied Victoria because their ships are too big. I stopped sailing Princess-after 23 cruises due to these things.