We had a similar experience. Hadn't traveled since the pandemic. When on board, couldn't find where we picked up our gift, coupon for the sea day brunch drink, etc. My husband had been given a white card instead of his Platinum one which was strange. It said Milestone Cruise but nothing stating what it was. I had to search for the Milestone information after we returned. Found we were entitled to a discount on the next cruise. It was a hassle to check in for dinner on My Time Dining. Sometimes we didn't get notified of a table for over an hour or so. I guess we are set in our "old" way of doing things,