Hello friends. Please learn from my experience.
My parents and my family are going on a cruise later this year that will go to Princess Cays for a multi-generational cruise. There are 8 people, including 3 kids, of us total split between 2 cabins (scary, I know!). One of our stops will be at Princess Cays. Having been there before, we definitely wanted to book 2 private bungalows since their website says it can only fit 4 people (or six for an extra $50)
I booked two on my booking number in order to follow Princess occupancy rules as my parents are not good on computers and wouldn't be able to do it on their booking number without a lot of frustration involved. So far so good.
Showing my kids youtube videos of the cruise ship we will go on to get them excited, I looked at my app to check and make sure everything was still good.
SPOILER: it was not good! One of my bungalows was missing!
Spent an hour on the phone with Princess only to find out there is a rule saying only one bunglow can be placed on one booking number. This was not listed anywhere on the excursions page. Long story short, they took my bungalow without letting me know about it and the bungalows are now sold out for our voyage.
I want to say the Princess customer service people working on the weekend are very good people and they tried very hard to help me. They understood and apologized a million times for an unfortunate situation. Even though I was upset, they handled me with respect and professionalism. I greatly appreciate all their help and am impressed with them even though they took my bungalow.
So there you have it. The bungalows are sold 1 per booking number.
By the way, does anyone know where I can buy beach bags big enough to hide two kids? Asking for a friend.