Lisacruzzes

I should have elaborated..good friends are on the Allure next week and just notified the Aqua show they had reservations for has been cancelled

Can anyone on the Allure this week confirm if the Aqua Show is running? A month ago they were having some technical difficulties. Thank you!

Update. On hold for 4+ hours, only to have a woman get on the line and then HANG UP on me. So frustrated right now

Oh my gosh…8 hours! I messaged them via insta asking if customer service is down I wish I had some advice for you. What I would do is take a screenshot of the price and a screenshot of your phone with wait time. This can’t be good for RC. Imagine how much $$ they are losing. Being on hold for HOURS will turn many away from RC. Especially newbies

Yesterday I waited on hold for 3 hours before I gave up. I put my name in the queue at 9:20 am this morning. Still no call back. I am now back on hold, 2 hours later and still waiting. I understand with Black Friday sales, it would be busy, but I have never experienced these hold times and have been cruising exclusively with RC for 10+ years. If I could do what I want to with my existing reservation online, I would. If I could chat with someone online, I would. Am I missing something? Does anyone have any suggestions? Thank you!