Adam Packett
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Everything posted by Adam Packett
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Yea, Our cruise is in 2025. Like I said, it isn't a huge deal for us but they shouldn't advertise it if they've known.
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Well, Let's just say that I'll be surprised if it happens. https://www.travelweekly.com/Cruise-Travel/Bar-Harbor-starts-implementing-daily-cruise-limit
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So while I'm not new to cruising I am somewhat new to NCL (3rd cruise coming up). Our next cruise is to Bermuda and Bar Harbor. But wait, Bar Harbor has pretty much frozen all cruise ship traffic over 1,000 passengers. (this is confirmed via multiple sources including this board) Honestly this isn't a big deal for us one way or the other as far as the cruise is concerned as a stop in Portland or an extra at sea day would be just fine. But why is it standard to wait until the last minute and not advertise the true itinerary? Just weird...
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Prima class and it's vibe beach club
Adam Packett replied to Twinsplus1's topic in Norwegian Cruise Line
If you have the ability to get Vibe access on the Prima.... JUST DO IT! You will not regret it. -
I know it has been a bit but I wanted to put a bow on this after the cruise: The short version is that after several calls and agents, we finally got a hold of one that knew what the heck was going on, could explain everything, sorted out the upgrade and actually admitted that the first rep (at least) had no clue what was going on and was able to get us where we needed to be. Big kudos to that guy for stepping up and making it happen. The cruise was amazing and we have already booked another suite for next year. (using a travel agent... lol)
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As far as I know it is pretty simple: 1. Room was booked with FAS packages. 2. Asked rep if we upgraded to a suite that we would still have FAS packages. Was told Yes... 3. Upgraded room 4. No FAS packages present Rep screwed up... should have informed us correctly before we upgraded. No apology, no help.... just what is your credit card number.... that will be $350... After we've given them 5 grand. That's my gripe....
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So.... I'll try to keep this short but if anyone has any ideas I would really appreciate it... The wife and I originally purchased a standard balcony room back in September for a 3/2024 sailing. The room came with the "Free at sea" program with a Restaurant and Beverage package. We also purchased access to the Vibe Beach Club for our entire sailing (7 Days) Trip was paid off in October: $3000 plus total In November we decide to upgrade to a suite. All is well until the agent determines that they can no longer find the Vibe Beach Club access and they want $500. I have proof that the access was purchased via their own web site, yet he wants another $500 when we call to upgrade the room. We get it sorted out after 30 minutes of on hold and I specifically ask: "Do we still have the Free At Sea Promotions?" He answers emphatically: "Yes" Now $5200 + total paid December 1st: I still do not see the Vibe Beach Club Access on our itinerary on the web site. Call NCL.... They confirmed the Vibe Beach Club Access but now we no longer have the upgrades. Rep states that the previous rep was incorrect. Wants $350 for items that were already purchased and assured that we had. Spoke with a "supervisor". Wants $350 dollars. Basically admitted that it was a rep screw up but I get to pay them more money because we decided to upgrade our room (Give them an additional two thousand dollars). I told the "supervisor" that at this point we are stuck on the trip due to going with others but stated point blank: No matter how awesome the cruise experience may be, I will never recommend NCL to anyone I know because NCL's customer experience is terrible. It isn't about the money.... NCL flushes tens of thousands of dollars a day in bilge water. Anyone have any ideas ideas on who to speak to? Thanks in advance cruisers!