We are in the same boat, as it were. We paid $2492.22 for the cruise (taxes and gratuities included in that amount). The taxes were 153.22, and the gratuities were $203.00. The gratuities were refunded to my Amex on May 7, along with another refund on the same day from RC for 94.36 (No idea where this amount came from). So, taking away the tax/gratuities from the total, RC owes us $2136.00 x 1.25 = 2670.00.
Today we got an email with a FCC of $1336.00 or only 50% of what we are owed.
How did they screw this up so badly for so many people?